Imani James
Valley Stream,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Reservation Agent
Belvedere Hotel
04.2022 - Current
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Generated and reported performance metrics to management to inform decision-making.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
Front Desk Agent
Belvedere Hotel
12.2021 - 04.2022
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Lifeguard
Holiday Inn
06.2018 - 12.2021
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Attentively monitored swimmers to identify distress.
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
Bachelor of Arts - Communications
SUNY Potsdam
Potsdam, United States05.2018
Skills
- Call Control
- Travel bookings
- Telephone reservations
- Record preparation
- Hotel accomodations
- Transportation information
- Upselling proficiency
References
References available upon request
Timeline
Reservation Agent
Belvedere Hotel
04.2022 - Current
Front Desk Agent
Belvedere Hotel
12.2021 - 04.2022
Lifeguard
Holiday Inn
06.2018 - 12.2021
Bachelor of Arts - Communications
SUNY Potsdam
Similar Profiles
MICHAEL NIEVESMICHAEL NIEVES
Front Desk Manager at Belvedere HotelFront Desk Manager at Belvedere Hotel
Kiranjot KuarKiranjot Kuar
Chef at The Belvedere hotelChef at The Belvedere hotel
Sumitra ShresthaSumitra Shrestha
Chef at Bankstown HotelChef at Bankstown Hotel