Angela McGinley
Massapequa,NY
Summary
Dynamic professional with a proven track record of fostering positive environments and enhancing operational efficiency, notably at Advance Auto Parts. Skilled in schedule management and complex problem-solving, I excel in roles requiring reliability and a friendly approach. Achievements include significantly improving customer satisfaction and mentoring teams for success.
Overview
14
14
years of professional experience
Work History
Nanny
Jessica Zebe
West Babylon, NY
09.2021 - Current
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
General Manger
Advance Auto Parts
Suffolk County, NY
07.2017 - 09.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
Assistant Manager
Advance Auto Parts
Lindenhurst, NY
01.2017 - 07.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
Retail Parts Professional
Advance Auto Parts
Amityville, NY
06.2014 - 01.2017
- Assisted customers with part selection, ensuring the proper fit and function for their specific vehicle needs.
- Trained new employees on store operations, product knowledge, and customer service standards to create a cohesive team environment.
- Provided technical support for customers seeking guidance on installation or usage of purchased parts.
- Actively participated in weekly meetings discussing ways to improve store performance metrics.
Driver and Sales
Advanced Auto Parts
Amityville, NY
10.2012 - 06.2014
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Car Prep
Enterprise Rent-A-Car
Amityville, NY
01.2012 - 10.2012
- Followed strict hygiene guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Contributed to a positive team atmosphere by effectively communicating with fellow crew members during busy shifts.
- Provided excellent customer service, addressing any concerns or inquiries promptly.
- Upheld company policies regarding uniform appearance, punctuality, attendance, exhibiting professionalism at all times.
Sales Associate/ Waitress
Teapot
Bellmore, NY
12.2011 - 05.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Childcare Worker
Kay's Daycare
Levittown, NY
01.2011 - 10.2011
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, ensuring a structured and nurturing environment for the children.
- Promoted language development by incorporating storytelling, music, and conversation into daily activities.
Education
Cosmotology - Cosmotology
Long Island Beauty School
Hempstead, NY06.2015
High School Diploma -
Massapequa High School
Massapequa, NY06.2010
Skills
- Friendly
- Reliability and trustworthiness
- Approachable
- Schedule management
- Cheerful and energetic
- Safety awareness
- Complex Problem-solving
Timeline
Nanny
Jessica Zebe
09.2021 - Current
General Manger
Advance Auto Parts
07.2017 - 09.2021
Assistant Manager
Advance Auto Parts
01.2017 - 07.2017
Retail Parts Professional
Advance Auto Parts
06.2014 - 01.2017
Driver and Sales
Advanced Auto Parts
10.2012 - 06.2014
Car Prep
Enterprise Rent-A-Car
01.2012 - 10.2012
Sales Associate/ Waitress
Teapot
12.2011 - 05.2012
Childcare Worker
Kay's Daycare
01.2011 - 10.2011
Cosmotology - Cosmotology
Long Island Beauty School
High School Diploma -
Massapequa High School