Angela McKillips
Salem,WI
Summary
I am an accomplished assistant manager with in depth experience consistently dedicated to complete knowledge of company products and services for optimize customer service. I pride myself in being a motivational leader, skilled at building relationships with customers and employees. As an assistant manager, I believe functioning in accordance to the highest standards is essential for driving positive employee collaboration. The combination of my skills, experience and self discipline will bring hard work and positive results to your company.
Overview
18
18
years of professional experience
Work History
Customer Service
True Value Hardware Store
03.2019 - 12.2021
- Exercised composure under pressure and in escalated customer service scenarios.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Delivered exemplary customer service and warmly greeted guests.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- closing down the registers
- assisting customers at the check out and answering phones
Front End Assistant Manager
Sentry Foods
04.2014 - 05.2015
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained accurate records of sales and financial transactions at close of business.
- Confirmed continual compliance with all applicable laws and regulations regarding store operations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations while maintaining a positive work environment.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Optician Technician
Salem Vision Center
03.2004 - 07.2011
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care...
- Provided exceptional customer service by promptly addressing questions or concerns regarding eyewear purchases or insurance claims.
- Implemented an effective appointment scheduling system to minimize wait times and enhance patient experience.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions
- Responsible for remitting patients bills and to the insurance company
Education
Certificate - E.M.T.
Gateway Technical College
Burlington Wi02.2011
Certificate - Fire Fighting
Gateway Technical College
Burlington Wi05.2010
Skills
- Exceptional customer service
- Verbal and written communication
- Team Leadership
- Complex Problem-Solving and decision making
- Positive Attitude
- Attention to Detail
- Multitasking
- Task Delegation
- Documentation And Reporting
- Negotiation and Conflict Resolution
- POS system operations
- Daily Reporting and responsible for counting and reconcile of all cash
Timeline
Customer Service
True Value Hardware Store
03.2019 - 12.2021
Front End Assistant Manager
Sentry Foods
04.2014 - 05.2015
Optician Technician
Salem Vision Center
03.2004 - 07.2011
Certificate - E.M.T.
Gateway Technical College
Certificate - Fire Fighting
Gateway Technical College
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