Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Erin Kelley

Erin Kelley

Salem,WI

Summary

Dynamic Certified Pharmacy Technician with extensive experience at Aurora Health Care, excelling in medication preparation and patient confidentiality. Proven ability to enhance pharmacy efficiency through effective communication and problem-solving. Skilled in FDA compliance and team collaboration, consistently delivering exceptional service while maintaining rigorous standards in drug storage and safety.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Aurora Health Care
02.2017 - Current
  • Counted, measured, and compounded medications following standard procedures.
  • Communicated with prescribers to verify medication dosages and patient information for up to 50 patients in the hospital.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted and labeled medications with correct item, quantity and potential rates.
  • Solved teammate issues in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Liaised with other pharmacies to eliminate issues related to product expiration as well as inventory shortages.
  • Developed and implemented improvements to pharmacy organization system.
  • Set up and modified patient profiles to include current medications with accurate history and administrations.

Patient Service Representative

Aurora Health Care
06.2015 - 02.2017
  • Rotated between three small clinics to ensure coverage for patient care.
  • Used Epic Hyperspace to schedule appointments.
  • Balanced deposits and credit card payments each day.
  • Handled customer service inquiries in person, via telephone and through email.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Took copayments and compiled daily financial records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Assisted approximately 40 patients daily in filling out check-in and payment paperwork.

Retail Pharmacy Technician

Walgreens
06.2013 - 02.2015
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Entered and processed patients' prescriptions into internal system.
  • Stocked ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Compounded solutions for oral medications
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Coordinated verification and filling of more than 150 daily prescriptions in high-volume retail pharmacy environment.

Education

High School Diploma -

Mundelein High School
Mundelein, IL
05-1998

Skills

  • FDA & HIPAA compliance
  • Drug security, storage procedures
  • Updating medication histories, Patient confidentiality
  • Pharmacist support
  • Intravenous admixture preparation, Aseptic & Sterile techniques, USP 797 Cleanroom regulations & guidelines
  • Proper labeling procedures, Multitasking and organization
  • Verbal and written communication
  • Staff development, New hire onboarding & Team collaboration
  • Manual and automated medication dispensing
  • Pharmaceutical calculations
  • Medication preparation & Storage

Certification

  • CPhT - Certified Pharmacy Technician
  • Wisconsin License - Annual

Timeline

Certified Pharmacy Technician

Aurora Health Care
02.2017 - Current

Patient Service Representative

Aurora Health Care
06.2015 - 02.2017

Retail Pharmacy Technician

Walgreens
06.2013 - 02.2015

High School Diploma -

Mundelein High School

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