Angela Meek
Lake City Bowl
Lake City,Florida
Summary
Dynamic retired business owner with a proven track record at Lake City Bowl, excelling in customer service and team leadership. Enhanced operational efficiency and strengthened client relations, achieving a significant increase in repeat business. Expert in project management and staff development, fostering a motivated workforce dedicated to excellence.
Work History
Retired Business Owner
- Directed daily bowling center operations, balancing guest service, lane readiness, and staff coverage.
- Managed league scheduling, open bowling flow, and event bookings using reservation systems.
- Oversaw point-of-sale transactions, cash handling, and end-of-day reconciliation procedures.
- Coordinated food and beverage service standards to support consistent customer experience.
- Maintained facility cleanliness, equipment functionality, and safe play conditions throughout venue.
- Trained staff on customer service, bowling procedures, and operational policies.
- Resolved guest concerns promptly, ensuring smooth service recovery and repeat business.
- Improved workflow across front desk, lanes, and concessions to increase operational efficiency.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
Education
High School Diploma
Skills
Customer service
Client relations
Attention to detail
Goal-oriented mindset
Relationship building
Work planning
Staff development
Team leadership
Project management
Professional networking
Talent acquisition
Staff management
Performance management
Timeline
Retired Business Owner
Lake City Bowl
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Winchester Community High School
High School Diploma
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