Angela Melanson

Buffalo Wild Wings

04.2014 - 11.2018

Provided courteous, friendly service while multitasking in fast-paced environment.
Remained focused, calm and professional during peak rush hours.
Adhered to health and safety standards while handling food and beverages.
Greeted guests warmly to foster welcoming environment.
Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
Answered customers' questions, recommended items, and recorded order information.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
Addressed and handled customer complaints in polite and professional manner.
Served food and beverages promptly with focused attention to customer needs.