Angela Mendoza

Dedication to providing a first-rate experience to patients. I am a motivated and experienced COA, Scribe and Surgical Coordinator that maintains high standards of patient care. I can manage all aspects of the patient workflow, from initial counseling to post-operative surgical care. I do excel communicating financial obligations to patients. I have excellent communication and interpersonal skills. The ability to work independently as well as with a team.

Familiarity with boarding surgery processes and a high level of organizational skills and attention to detail.

• Organized patient charts for surgical procedures and ensured accuracy of all documents.
• Thoroughly go over patients medications, medical records and patient compliance of all medical needs.
• Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
• Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.
• Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
• Worked with operating facilities to schedule procedures on behalf of surgeons.
• Scheduled follow-up appointments as designated by physician.
• Communicated with patients with compassion while keeping medical information private.

• Senior Tech responsible for preliminary testing as well as diagnostic testing including medical history taking, refractometry, applanation tonometry, keratometry, IOL Master/ Lenstar, topography, pachymetry, retinal photos, and OCT.
• Assist doctors during Retinal injections, laser, and minor in-office procedures.
• Maintain, order/receive and organize all clinical supplies for all doctors ; as well as order/receive supplies for entire Wilkinson Eye Center Clinics.
• Maintain the Clinic/Testing equipment , Office Liaison for trouble-shooting /solving issues with third party companies.
• Proficient in EMR/EHR, Coding/Billing, Triage, Prior Authorizations and Certified Scribe.
• Clinical teaching and training of students from The Henry Ford Ophthalmic Technician Program
• Directs fellow technicians with complicated patients and to be available to help at all times
  for a successful and satisfied patient work-up.
• Counsel patients about procedures and treatment plans. Proficient in all aspects of clinic and surgical operations.
• Effectively assist patients with pre-operative preparations and post-operative surgical expectations in a polished, professional and friendly manner. Ability to promote patient confidence in their medical care and to ensure a positive surgical experience. Counsel and discuss with patient the IOL choices that best fit their lifestyle.

•Complete patient work up •Triage Patient calls •Assist minor procedures

•Contact Lens fitting / Teach

•Applanation •Visual field • Fundus Photography •Refractometry

•Lasik and Cataract testing for Surgery

•Direct contact tech with Pharmaceutical reps and ordering supplies

•Completed patient work-ups

•Assisted in counseling patients for best implant options proceeding cataract surgery

•Keratometry •Optos •OCT •Zeiss IOL Master, /A-Scan •Eyesis Topography
•Assisted in counseling patients for best implant options proceeding cataract surgery

•Optos •OCT •Zeiss IOL Master,
•Eyesis Topography •Epic Refract system
•Assisted in counseling patients for best implant options proceeding cataract surgery

•Retina work up / Prep for injections

IOL Master, topography, corneal pachymetry, retinal photos, and OCT.