Emily Suria
Florida City,FL
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Surgical Coordinator
AVANA PLASTIC SURGERY
Miami , FL
10.2023 - 03.2024
- Organized patient charts for surgical procedures and ensured accuracy of all documents.
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
- Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scheduled and confirmed patient appointments and consultations.
Customer Service Representative
Publix
Miami , FL
09.2022 - 11.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Miami Coral Park Senior High School
Miami, FL05-2022
Skills
- Clinical Documentation
- Pre- And Post-Surgical Counts
- Patient Confidentiality
- Treatment Room Preparations
- Patient Scheduling
- Patient Charting
- Following Up With Patients
- Preparing For Surgeries
- Teamwork And Collaboration
- Focused Attention
- Critical Thinking
- Communication
- Organizational Skills
- Coin Machine Operation
- Reports And Documents
- Cash Replenishment
- Ticket Selling
- Cash Drawer Balancing
- Cash Handling And Management
- Cash Counting
Timeline
Surgical Coordinator
AVANA PLASTIC SURGERY
10.2023 - 03.2024
Customer Service Representative
Publix
09.2022 - 11.2023
High School Diploma -
Miami Coral Park Senior High School
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