Angela Mendoza
Ocala
Summary
Dynamic professional with extensive experience in customer service and legal support, notably at Morgan & Morgan. Proven track record in conflict management and client advocacy, achieving high customer satisfaction ratings. Skilled in problem resolution and proficient in CRM systems, consistently enhancing client relationships and operational efficiency.
Overview
9
9
years of professional experience
Work History
Uber Driver
Uber
OCALA
12.2021 - Current
- Achieved consistently high customer scores due to exceptional service.
- Provided assistance to passengers with special needs upon request.
- Maintained vehicle cleanliness and performed regular maintenance checks.
- Communicated professionally with passengers to ensure a positive experience.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Delivered passengers to destinations safely and on time.
- Transported passengers safely and efficiently to various destinations.
Remote Customer Experience Agent
Rent The Runway
OCALA
03.2023 - 02.2024
- Assisted customers in selecting outfits for various occasions.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Documented customer interactions in internal database to maintain customer service history details.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Managed customer accounts using CRM systems to maintain accurate information.
- Maintained up-to-date knowledge of inventory and promotions to inform customers accurately.
- Provided feedback to management regarding customer trends and service improvements.
- Documented all customer conversations in the database system accurately and thoroughly.
- Resolved customer queries and complaints in a timely manner.
- Assisted customers with making payments or completing orders in system.
Contract Specialist/Real Estate Assistant
The Ocala Realtor
09.2021 - 08.2022
- Coordinated appointments to show marketed properties.
- Prepared real estate contracts.
- Processed applications and paperwork in accordance with state and federal laws.
- Ensured that all signed contracts were properly filed in an organized manner for easy retrieval.
Complex Litigation Paralegal
Morgan & Morgan
07.2020 - 09.2021
- Managed case files and documentation for civil litigation cases.
- Assisted attorneys in trial preparation and discovery processes.
- Drafted legal documents, including motions and pleadings, for court filings.
- Conducted legal research to support case strategies and arguments.
- Organized and maintained evidence and exhibits for trial presentations.
- Communicated with clients to gather information and provide updates on cases.
- Participated in client conferences as needed to assist attorneys with strategy development.
- Organized large volumes of data into databases for use in document reviews or case management systems.
- Proofread documents prior to submission to ensure accuracy and completeness.
Legal Assistant
Probate, McFarland Gould
11.2019 - 07.2020
- Drafted legal documents for probate cases and estate planning.
- Organized case files and maintained accurate records for easy access.
- Conducted research on legal precedents and relevant laws for cases.
- Communicated with clients regarding case updates and document requests.
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
Legal Assistant/Receptionist/Accounts Receivable
Metzger Law Group
11.2018 - 11.2019
- Prepared legal documents and correspondence for attorneys and clients.
- Answered phones promptly while providing courteous customer service.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Assisted with document production and deposition preparation.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
Paralegal
Kennedy Law Firm
11.2016 - 12.2017
- Drafted legal documents for family law cases, ensuring accuracy and compliance.
- Drafted legal documents and correspondence for attorney review.
- Organized case files and maintained accurate document management systems.
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
Education
Bachelor Of Science - Psychology
Capella University
Minneapolis, MNSkills
- Conflict management and de-escalation
- Client advocacy and relations
- Order processing and account management
- Customer service and support
- Problem resolution strategies
- Computer proficiency
- Team collaboration
- Customer relationship management
- CRM management
- Legal document preparation
- Case management
- Litigation support
- Client communication
- Time management
- Professional communication
Affiliations
- I like playing volleyball with my oldest daughter.
- I love Disney World, mostly for the food and also for the walking.
- I also like to travel, when time and finances permit.
Timeline
Remote Customer Experience Agent
Rent The Runway
03.2023 - 02.2024
Uber Driver
Uber
12.2021 - Current
Contract Specialist/Real Estate Assistant
The Ocala Realtor
09.2021 - 08.2022
Complex Litigation Paralegal
Morgan & Morgan
07.2020 - 09.2021
Legal Assistant
Probate, McFarland Gould
11.2019 - 07.2020
Legal Assistant/Receptionist/Accounts Receivable
Metzger Law Group
11.2018 - 11.2019
Paralegal
Kennedy Law Firm
11.2016 - 12.2017
Bachelor Of Science - Psychology
Capella University