Blake Guidry
Los Angeles,CA
Summary
Results-driven team leader with extensive experience in customer service and operational management. Skilled in training and mentoring team members, optimizing workflows, and resolving customer inquiries to ensure high satisfaction ratings and operational efficiency.
Overview
8
8
years of professional experience
Work History
Uber Driver
Uber Eats
Los Angeles, CA
01.2025 - Current
- Delivered orders promptly while ensuring adherence to safety and traffic regulations.
- Managed route optimization using GPS technology for efficient delivery times.
- Maintained high customer satisfaction ratings through effective communication and problem resolution.
- Monitored vehicle maintenance needs to ensure reliable transportation for deliveries.
- Implemented strategies to enhance delivery efficiency, reducing wait times for customers.
- Analyzed feedback to improve service quality and adapt to changing customer preferences.
- Delivered passengers to destinations safely and on time.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Followed applicable traffic regulations and traffic laws.
- Developed deep knowledge of local routes and area destinations.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Adhered to tight schedule and met departure and arrival deadlines.
- Followed designated routes and schedules while operating vehicles.
- Remained calm and poised in emergent situations.
- Responded with ease to sudden changes in routes and schedules.
- Communicated with passengers regarding estimated time of arrival.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Helped passengers with luggage, collected fares and politely answered questions.
- Pointed out landmarks and other points of interest to passengers.
- Drove VIPs to corporate events and meetings.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Observed passengers during the journey and reported any suspicious behavior.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
Crew Member Team Leader
TopGolf
Ontario, CA
02.2021 - 06.2024
- Food Runner (Shift Lead)
Caddie (Shift Lead)
Bayhost/Server (Shift Lead)
Golf Services (Shift Lead) - Supervised daily operations, ensuring adherence to safety and service standards.
- Trained new team members on operational procedures and customer service excellence.
- Coordinated workflow among crew members to optimize efficiency during peak hours.
- Implemented strategies to enhance guest experience and increase satisfaction ratings.
- Monitored inventory levels, assisting in supply ordering and stock management processes.
- Resolved customer inquiries and concerns promptly, fostering positive relationships.
- Conducted performance evaluations for team members, providing constructive feedback for improvement.
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Fostered a positive working environment through active listening and constructive feedback, leading to improved staff morale.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
- Loaded and unloaded materials onto trucks and trailers.
- Facilitated disciplinary action when necessary.
- Distributed necessary tasks and duties during each shift.
- Educated crew workers on quality standards throughout construction process.
- Quickly and efficiently resolved complaints and escalated issues.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Coordinated scheduling, balancing team member availability with business requirements for optimal staffing levels.
- Mentored junior team members on best practices within our departmental guidelines; this guidance contributed to overall improvement of crew member skills.
- Managed inventory levels effectively, minimizing waste while maintaining adequate stock for daily operations.
- Collaborated closely with management to develop goals, objectives, and performance metrics for the crew members we led.
- Enhanced team performance by implementing effective communication strategies and fostering a collaborative environment.
Crew Member
TopGolf
Dallas, TX
11.2018 - 01.2021
- Food Runner (Shift Lead) Caddie (Shift Lead)
Bayhost/Server (Shift Lead)
Event Ambassador (Shift Lead) Golf Services (Shift Lead) - Provided exceptional customer service in fast-paced environment.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Increased customer satisfaction with prompt and accurate order taking.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Fostered positive team environment by assisting coworkers during rush periods.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Boosted repeat customer rates by providing friendly and engaging service.
- Supported training of new crew members, leading to more efficient onboarding process.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Member
AMC Theatres
Dallas, TX
11.2017 - 07.2018
- Cashier
Ticket Greater
Cook
Usher
Shipment Unloading
Stocking - Provided exceptional customer service in fast-paced environment.
- Operated point-of-sale system to process transactions efficiently.
- Assisted with maintaining cleanliness and organization of theater facilities.
- Collaborated with team members to ensure smooth operations during peak hours.
- Adhered to safety and health regulations while performing daily tasks.
- Supported management in executing promotional events and special screenings.
- Engaged with guests to enhance overall movie-going experience.
- Adapted quickly to changing situations and guest needs on a daily basis.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
No Degree - Aviation/Music Technology
California Baptist University
Riverside, CAHigh School Diploma -
Bishop Lynch High School
Dallas, TX05-2020
Skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and trustworthy
- Time management
- Dependable and reliable
- Safe driving practices
- Attention to detail
- Efficiency and time management
- Safety-focused
- Effective communication skills
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Strong working relationships
- Organizational skills
- Team collaboration
- Active listening
- Customer relationships
- Adaptability and flexibility
- Verbal and written communication
- Valid Driver's license
- Decision-making
- Ability to lift 50 pounds
- Cash handling
- Conflict de-escalation
- Customer support
- Local Area Knowledge
- Adaptability
- Customer-oriented
- Professionalism
- Baggage handling
- Self motivation
- Team building
Timeline
Uber Driver
Uber Eats
01.2025 - Current
Crew Member Team Leader
TopGolf
02.2021 - 06.2024
Crew Member
TopGolf
11.2018 - 01.2021
Crew Member
AMC Theatres
11.2017 - 07.2018
No Degree - Aviation/Music Technology
California Baptist University
High School Diploma -
Bishop Lynch High School