Angela Meyer

• Managed large caseloads for short-term and long-term disability claims, ensuring regulatory compliance.
• Directed complex ADA accommodation processes by collaborating with legal, medical, and management teams.
• Audited timekeeping processes with payroll to manage state leave offsets and ensure accurate entries in UKG Kronos.
• Partnered with vendors to facilitate long-term disability claims, supporting the workers' compensation team.
• Executed daily operational tasks ensuring accuracy and reliability in leave management processes.
• Led process improvement initiatives to optimize operational efficiency of quality management systems.
• Developed innovative strategies to enhance team collaboration and outcomes in cross-functional projects.
• Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Collaborated with diverse teams to accomplish project objectives.

Managed daily operations and maintenance of salaried and hourly leaves of absence, including Short Term Disability, Family Medical Leave Act (FMLA), and Military leaves.

• Acted as subject matter expert for all LOA policies and practices, including company policy and employment law.

• Ensure all claims follow Federal and State regulations and Nestlé policy

• Developed standard operating procedures and policy manuals to ensure data accuracy

• Create standard operating procedures for department

• Recommended and implemented process improvements to enhance operational efficiency.

• Generate payroll reports to reconcile and process invoices

• Addressed Benefits Sensitive Human Resources concerns for current and prospective employees to ensure compliance and support.

• Owned and managed LOA cases including Short and Long Term Disability, Continuous and Intermittent FMLA, Personal, Military, Suspensions, and Workers' Compensation.

• Strong understanding of HR policies/procedures and state and federal regulation

• Point person for employees, HR, and managers to ensure leave file is handled correctly

• Documented all details and actions taken on leave cases while managing payroll and changes for exempt and non-exempt employees.

Secured medical documentation from physicians to facilitate informed decisions on employee case files.

• Proven ability to proactively and reactively resolve customer, process and business issues. Ability to multi-task, prioritize and manage time effectively.

• Excellent interpersonal and communication skills demonstrated by effectively working with all levels of the organization.

• Answered inquiries regarding benefits, compensation, payroll, and HR policies for employees, vendors, and agencies, enhancing understanding and compliance

• Resolved complex problems for employees, ensuring the best possible customer service experience

• Delivered exceptional customer service in a fast-paced environment.

• Processed transactions for tuition reimbursement, benefits, and payroll, ensuring accurate data maintenance and timely updates

• Maintained all employee data in People Soft System; ensured data quality.