Angela Miller
Laurel,MD
Summary
Patient-focused Patient Care Technician or Medical Assistant with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Connects well with others which demonstrates the ability to provide emotional support to patients and families. Great multitasker, handles tasks with minimal oversight, and time manager excited to learn from professionals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Care Technician
University Of Maryland Capital Region Medical Center
Largo, MD
06.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Collected and transported specimens to prepare for lab testing.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
Certified Nursing Assistant/Geriatric Nursing Assistant
Autumn Lake At Cherry Lane Nursing Center
01.2022 - Current
- Changed incontinent patients and established verbal cueing for toileting, turning and repositioning to maintain skin integrity.
- Documented bath record, bowel and bladder training, meal completion and flow sheets to support patient care plan.
- Observed patients for changes in condition or behavior and reported developments to licensed nursing personnel.
- Lifted, moved, transferred and transported patients using proper body mechanics to prevent accidents.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Facilitated personal hygiene management, feeding and ambulation.
- Documented patient information and care activities in electronic health record.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Patient Care Technician
Doctors Community Hospital
11.2016 - 01.2020
- Monitored vital signs and any changes pertaining to overall wellness.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained clean and safe environment to promote patient safety and comfort.
- Used principles of growth and development to provide age-specific treatment and care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Documented patient information and care activities in electronic health record.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Performed Twelve Lead EKG.
- Assisted with admission, discharge, and transfer of patients.
- Performed glucose meter testing, phlebotomy, and condom catheters.
- Precepted new technicians and provided input to supervisors regarding their performance.
Medical Records Clerk/Medical Assistant
Cardiac Associates, P.C.
10.2006 - 10.2016
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Triage and vital signs
- Performed EKGs, Stress Tests, Event and Holter monitors, and reviewed patient medications.
Certified Nursing Assistant/Geriatric Nursing Assistant
Patuxent River Health And Rehabilitation Center
06.2016 - 07.2016
- Referenced patient care plan to feed, bathe, dress, take vital signs and promote other individualized care while maintaining patient comfort and dignity.
- Provided nursing assistance to residents in a 139-bed long-term facility.
Medical Office Assistant
Michael N. Moskowitz, DC PA,
06.2003 - 06.2005
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office bookkeeping with insurance billing and patient payments.
- Processed medical insurance claims and payments.
- Assisting the Doctor with traction.
Medical Assistant Extern
CTS Medical Imaging Center
11.2002 - 12.2002
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected histories, vitals, and current complaints via patient interviews.
- Helped with patient preparation and recovery to support patient comfort and well-being.
- Prepared, administered and documented medications under direction of licensed medical provider.
- Maintained clean and safe clinic environment to prevent injuries.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient spirometry.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Assisted with traction for Chiropractor
- Scheduled appointments and tests to coordinate patient care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processing medical claims.
Education
Certified Nursing Assistant
Laurel College Center
09.2016
Certification - Medical Assisting
Ultrasound Diagnostic School
06.2002
High School Diploma -
Montgomery Blair High School
Silver Spring, MD06.2001
Skills
- Patient Lifting
- Patient Transport
- Equipment Disinfection and Sterilization
- Isolation Precautions
- Mobility Devices
- Taking Vital Signs
- Bathing and Dressing
- Range of Motion Exercises
- Foley Catheter Insertion and Removal
- Patient Care and Monitoring
- Patient Safety
- Prioritizing Patients
- Performing EKGs
- Patient Rounds
- Lab Specimens and Collections
- Hazardous Waste and Disposal
- Bed Making and Linen Changes
- Floor Assignments
- Patient Rapport
- Heel Sticks
- Patient Feeding
- Computer Literacy
- Blood Glucose Monitoring
- Assisting with Daily Living
- Medical Triage
- Change Linens
- Medical Supply Stocking
- Sharps Disposal
- Phlebotomy
- Dementia and Alzheimer's Knowledge
Certification
- CNA - Certified Nursing Assistant
- GNA- Geriatric Nursing Assistant
- Red Cross Certification & Basic Life Support Provider Certification (CPR/AED)
- Highly skilled in cleaning and bathing patients
- Very quick in answering call signals
- Proven ability to listen to and document patients health concerns and report that information to Registered Nurse
- Thorough understanding of measuring patient's vitals including temperature, heart rate, respirations, oxygen level, and blood pressure
- Comprehensive knowledge of collecting specimens and transfer them to lab immediately
- Demonstrated ability to assist patients using the toilet and dressing
- Hands-on experience in turning,moving, and transporting patients between beds, chairs, stretchers, and wheelchairs
- Adept at making beds and maintaining patients rooms
- Able to maintain inventory of supplies
- Special talent for observing and monitoring patients status and documenting Patient Care on charts
- Ability to serve meals and assist patients in eating
- Proficient in taking medical history of patients
- HIPPA and JCAHO knowledge
Timeline
Patient Care Technician
University Of Maryland Capital Region Medical Center
06.2023 - Current
Certified Nursing Assistant/Geriatric Nursing Assistant
Autumn Lake At Cherry Lane Nursing Center
01.2022 - Current
Patient Care Technician
Doctors Community Hospital
11.2016 - 01.2020
Certified Nursing Assistant/Geriatric Nursing Assistant
Patuxent River Health And Rehabilitation Center
06.2016 - 07.2016
Medical Records Clerk/Medical Assistant
Cardiac Associates, P.C.
10.2006 - 10.2016
Medical Office Assistant
Michael N. Moskowitz, DC PA,
06.2003 - 06.2005
Medical Assistant Extern
CTS Medical Imaging Center
11.2002 - 12.2002
Certified Nursing Assistant
Laurel College Center
Certification - Medical Assisting
Ultrasound Diagnostic School
High School Diploma -
Montgomery Blair High School