Angela Miller
Springfield,OR
Summary
Experienced Senior Sales and Customer Service Manager well known for creating positive workplace culture and high performing teams. Innovative thinker with a collaborative interdepartmental approach. Committed to driving company success by utilizing skills in process improvement, training, and relationship building to execute a company's strategic plan.
Overview
16
16
years of professional experience
Work History
Account Manager - B2B Business Development
Metal Products Company
06.2024 - Current
- Utilized social media, client referrals, and industry events to network and provide opportunities for business growth.
- Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
- Generated revenue growth by placing new items within the existing client base.
- Increased client satisfaction by addressing concerns and providing customized solutions for their business needs.
- Streamlined sales/customer service processes, including customer return process and claims process with 3rd party carriers to increase efficiency.
- Enhanced cross-functional collaboration by communicating regularly with colleagues in operations, warehouse, and purchasing for improved order accuracy and lead times.
Sr Mgr of Account Management and Customer Support
GloryBee Foods
06.2009 - 04.2024
- Team leadership: Developed two departments with a culture of mutual support, positivity, collaboration, and accountability that sought to embody the company and team mission statements and perform with excellence every day.
- Improved processes: Participated on cross-functional teams to apply Lean principles to improve processes across multiple teams leading to increased efficiency and improved service.
- Project management: Collaborated with IT manager to research, select, and implement DialPad AI-based Call Center Software. Created SOP's and work instructions for CS team.
- Reporting: Utilized metrics reporting in Sage and Dialpad software to provide reporting to Executive Leadership about CS activities and provided detailed reporting of monthly projections and sales activities to upper management.
- Wrote and established a customer support mission statement and code of service and utilized it to provide guidelines to empower the CS team so reps could make informed decisions and provide excellent service without seeking unnecessary approvals.
- Collaborated with Sales and Marketing departments to organize large-scale customer appreciation events.
- Worked daily with production, QA, purchasing, and operations teams to assure that there was stock on hand and ready to ship to meet customer order deadlines.
- Directed a team to minimize customer returns through comprehensive analysis of product quality, packaging, logistics, and online presentation.
- Co-led change management efforts for seamless transition from DSD (Direct Store Delivery) business model to utilizing TMS software to deliver goods via 3rd party carriers.
- Won employee nominated Leadership of the Year Award in2022.
Education
Business And Accounting
Lane Community College
Eugene, ORDiploma -
Churchill High School
Eugene, ORSkills
- Strong leadership/collaboration
- Contract management
- Customer complaint resolution
- Written/verbal communication
- High volume task prioritization
- Problem solving
- Staff training and development
- Project management
- CRM proficiency
- Rapport and relationship building
Training
- Sandler Sales Training courses
- Fred Pryor Advanced Excel Courses
- Chuck Reeves Sales training courses
Timeline
Account Manager - B2B Business Development
Metal Products Company
06.2024 - Current
Sr Mgr of Account Management and Customer Support
GloryBee Foods
06.2009 - 04.2024
Business And Accounting
Lane Community College
Diploma -
Churchill High School
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