Michael Jordan

Salem

Summary

Dynamic, results-driven Regional Operations Director and Business Development Leader with over two decades of experience steering telecommunications and direct-to-consumer sales operations through high-stakes industry transitions. Expert in change management, field logistics, and cross-functional team leadership, with a proven track record of engineering profitable market hubs from scratch. Adept at navigating multi-tiered corporate structures, auditing complex enterprise data, and managing full profit-and-loss (P&L) responsibility while scaling regional footprints.

Overview

Certification

Work History

B2B Business Development

Independently sourced, pitched, and secured profitable service contracts with third-party vendors and prime contractors representing major utility networks.

Contract Procurement & Negotiation

Maintained full profit-and-loss (P&L) responsibility; successfully audited and independently negotiated custom contract terms, pricing tiers, and percentage splits for every regional project.

Market Expansion & Deployment

Deployed into new regional territories to engineer fully operational business hubs from scratch on tight timelines; brought in specialized project teams and deployed traveling direct-to-consumer crews to accelerate market entry.

Logistics & Site Sourcing

Scouted, vetted, and secured physical commercial office properties and corporate extended-stay housing networks for traveling crews; packaged procurement data for vendor ownership to finalize financial settlements.

MDU Relationship Cultivation

Engaged stakeholders across multi-unit dwelling (MDU) landscapes, building lasting partnerships with property managers and leasing agents to secure market footprint expansion.

Change Management & Operations Lead

Anchored local business operations through three massive industry transitions (FiOS, Xfinity, Astound Broadband), maintaining 100% operational continuity, stabilizing account relations, and consistently meeting KPIs despite shifting corporate structures.

Data Management & Field Training Supervisor

Utilized complex enterprise CRM and billing databases (Salesforce, Oracle Siebel, CSG) to cross-reference workflows, resolve compliance discrepancies, and preserve data integrity.

System Data Verification

Reconciled pending field files to flag, isolate, and correct script compliance or security errors; packaged audited and corrected data logs used by independent vendor firms to trigger corporate billing payouts.

Data Integrity & Compliance

Transformed audited work order records into clean data payloads using advanced Microsoft Excel functions to execute precise commission payroll.

Team Development & Onboarding

Built a proven management pipeline by training, mentoring, and promoting front-line workers into permanent regional manager roles.

Education

Associate of Science (A.S.) -

Essex Community College

Baltimore, MD

Professional Development Coursework - Specialized Business Dynamics

Towson University

Skills

Operations: Regional Business Operations Market Scaling & Hub Setup Strategic Workflow Optimization
Leadership: Cross-Functional Leadership Corporate Training & Onboarding Change Management
Data & Compliance: Data Integrity & Compliance Tracking Advanced Ledger Reconciliation P&L Management
Relationships: Property & B2B Account Relations Vendor Operations Contract Procurement & Negotiation

CRM Environments: Salesforce CRM (Communications Cloud Optimization), Oracle Siebel
Billing & BSS: CSG Systems, Revenue Management, Amdocs Architecture
Workforce & HRIS: UKG Workforce Solutions, Workday, Learning Management Systems (LMS Architecture)
Data & Collaboration: Microsoft Excel (Advanced Ledger Reconciliation), Microsoft Teams

Certification

Licensed Real Estate Professional (Maintained via active continuing education and contract law validation)
Professional Development: Currently Enrolled in Advanced AI for Sales Operations, Predictive Lead Scoring, and Generative AI CRM Workflows
Historical Professional Foundations (Pre-2006): Licensed Massage Therapist / Certified Personal Trainer (Foundational experience in business regulations, client onboarding compliance, and instructional training)