Angela Mitsdarffer
Sidney,IL
Summary
Efficient Accounts Receivable Representative known for high productivity and ability to complete tasks swiftly. Possess specialized skills in invoice processing, account reconciliation, and cash management. Excel in communication, problem-solving, and time management, ensuring smooth financial operations and client satisfaction.
Overview
3
3
years of post-secondary education
22
22
years of professional experience
Work History
Accounts Receivables Rep 2/Collections
Carle at the Fields
Champaign, IL
08.2019 - Current
- Managed complex correspondence and advanced work queues including segmentation with payment, aged accounts, and high dollar receivables to ensure timely resolution.
- Collaborated with internal departments (billing, customer service, financial counseling) to effectively resolve account discrepancies and improve accuracy.
- Analyze account trends and identify root causes of non-payment; recommend and implement process improvements.
- Identified system issues and initiated project requests that enhanced process improvements and system optimization.
- Handles escalated problem accounts.
- Strong knowledge of medical billing systems, terminology, and revenue cycle processes.
- Works in collaboration with insurance companies by phone or website to determine eligibility.
Relationship Banking Specialist
Prairie State Bank & Trust
Savoy, IL
03.2017 - 04.2019
- Executed various teller duties to assist customers, deposits, loan payments check cashing. Opened personal and business accounts to support customer needs and enhance banking relationships. Provided support with training for new employees training new employees. Assisted with monthly audits by reviewing financial records and ensuring compliance with banking regulations..
- Supported Prairie State Bank & Trust customers with account inquiries and transaction processing.
- Opened and maintained deposit accounts following Prairie State Bank & Trust procedures.
- Processed loan documentation and verified banking records for Prairie State Bank & Trust.
Billing Specialist
Promise Healthcare
Champaign, IL
07.2015 - 09.2016
- Billing Specialist
- Supervisor-April Arrowsmith
- Outlined key responsibilities
- Prepared medical and dental claims to ensure accurate billing and timely processing, post payments, answer phones, appeal insurance denials
Billing Clerk
Kirby Medical Center
Monticello, IL
12.2013 - 07.2015
- Processed patient billing inquiries
- Supervisor -Shannon Williams
- Duties- Answered phones and provided customer service while processing insurance refunds and handling faxing, filing, and copying of documents. Balanced accounts and processed insurance claims, ensuring accuracy in correcting and submitting claims. Followed up on denials and processed payments to maintain account accuracy.
- 217-762-2115
Receptionist/Test Scheduler
Christie Clinic
Champaign, IL
08.2007 - 05.2013
- Supervisor-Mary Stech
- Duties- Answered phones, greeted patients, checked in/out patients, and scheduled tests/procedures to ensure smooth patient flow. Managed faxing, filing, and copying of documents and insurance authorizations to maintain organized records. Coordinated personal and professional calendars for physicians to optimize scheduling and time management.
- Welcomed patients and visitors at Christie Clinic with friendly service.
- Managed multi-line phone system and directed calls to the correct departments.
- Executed patient check-in procedures using clinic's scheduling and registration systems.
Assistant Manager
Cato Fashions
Savoy, IL
08.2005 - 10.2006
- Key holder, opened and closed store coordinated shipment and inventory management to maintain stock levels, supervised employees to ensure smooth daily operations, cashier, deposits, shift paperwork. Fax and file
- Held key to store, ensuring security and access during operating hours., opened and closed store coordinated shipment and inventory management to maintain stock levels, supervised employees to ensure smooth daily operations, cashier, deposits, shift paperwork. Fax and file
- Trained associates on customer service and store procedures.
- Opened and closed retail store shifts following company policies.
- Performed various tasks to support store operations.
Cashier
Wendy's
Champaign, IL
05.2005 - 10.2005
- Supervisor-Diane Christenson
- Handled customer payments efficiently during busy hours.
- Duties: Cashier, Served customers, ensuring satisfaction with timely service and accurate orders., Took orders, accurately capturing customer requests to facilitate efficient service., Process orders, Prepared food, maintaining quality standards to enhance overall customer experience., Maintained cleanliness of workspace to ensure a safe environment..
Education
Certificate - Microsoft Word/Excel
Urbana Adult Education
Monticello, ILHigh School Diploma -
Tuscola Community High school
Tuscola, IL 08.1990 - 05.1993
Skills
- Microsoft Excel, Microsoft Word
- Revenue cycle
- Accounts receivable management
- Data Entry
- Microsoft Excel
- Microsoft Word
- Medical software training
Timeline
Accounts Receivables Rep 2/Collections
Carle at the Fields
08.2019 - Current
Relationship Banking Specialist
Prairie State Bank & Trust
03.2017 - 04.2019
Billing Specialist
Promise Healthcare
07.2015 - 09.2016
Billing Clerk
Kirby Medical Center
12.2013 - 07.2015
Receptionist/Test Scheduler
Christie Clinic
08.2007 - 05.2013
Assistant Manager
Cato Fashions
08.2005 - 10.2006
Cashier
Wendy's
05.2005 - 10.2005
High School Diploma -
Tuscola Community High school
08.1990 - 05.1993
Certificate - Microsoft Word/Excel
Urbana Adult Education