Angela Mixon
Pearl,MS
Summary
Accomplished Office Administrator at Dickerson & Bowen, enhancing document management and office efficiency. Leveraged time management and customer engagement skills to streamline operations, boosting productivity by 20%. Proven track record in fostering positive work environments and implementing effective administrative procedures, ensuring seamless communication and collaboration across departments.
Overview
19
19
years of professional experience
Work History
Office Administrator
Dickerson & Bowen
Jackson, MS
06.2022 - Current
- Managed office supplies inventory, ensuring availability and organization for daily operations.
- Assisted in preparing reports and presentations, contributing to project tracking and documentation.
- Implemented filing system improvements, increasing accessibility of critical documents.
- Streamlined administrative procedures, reducing processing time for routine tasks and requests.
- Developed efficient record-keeping practices, improving accuracy of data management across departments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Server
Georgia Blue
Flowood, MS
09.2019 - 05.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Processed orders accurately and efficiently using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new servers on menu items and service standards.
- Resolved customer complaints promptly to enhance dining experience.
- Upsold menu items to increase customer satisfaction and sales revenue.
Server
Mugshots Grill & Bar
Flowood, MS
02.2016 - 08.2019
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Delivered food and beverages accurately, ensuring a positive dining experience for all patrons.
- Collaborated with kitchen staff to facilitate timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing overall ambiance.
- Assisted in training new servers on menu items and restaurant policies.
- Handled customer complaints with professionalism, resolving issues to satisfaction.
Server Trainer
Applebee's
Brandon, MS
03.2007 - 03.2015
- Trained new servers on menu knowledge and customer service standards.
- Developed training materials to enhance onboarding process for incoming staff.
- Facilitated role-playing scenarios to improve team communication and efficiency.
- Monitored server performance to ensure adherence to quality service protocols.
- Provided ongoing feedback and support, fostering a collaborative team environment.
- Implemented best practices for food safety and cleanliness during training sessions.
- Assisted management in identifying skill gaps among staff for targeted training initiatives.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Education
High School Diploma -
Northwest Rankin Attendance Center
Brandon, MS05.1995
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Office management
- File organization
- Customer engagement
- Verbal communication
- Document management
- Mail handling
- Telephone reception
- Document scanning
- File maintenance
Timeline
Office Administrator
Dickerson & Bowen
06.2022 - Current
Server
Georgia Blue
09.2019 - 05.2020
Server
Mugshots Grill & Bar
02.2016 - 08.2019
Server Trainer
Applebee's
03.2007 - 03.2015
High School Diploma -
Northwest Rankin Attendance Center