Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ANGELA MOLINA

Universal City

Summary

First and foremost, I have possessed a dental assistant license under the State of Texas for over 15 wonderful years. I am experienced in Patient Care and Customer Service Skills as well as Billing and Front Desk Rep. I am prepared to immediately handle all assigned tasks competently and efficiently with little or no supervision. My patient care skills and previous Call Center skills have allowed me to properly assist patients and customers in a high end professional manner.

Overview

2027
2027
years of professional experience

Work History

Call Center Representative

Frost Bank
  • Handle 90+ Calls Daily
  • Assist customers with balance inquiries and resolve issues
  • Interact with customers to promote bank products and services
  • Apply bank products to solve customer financial issues
  • Assist Bank Staff and Personnel with customer loan accounts, IRA’s, Certificates of Deposits, electronic funds transfer, home banking loans, etc...

Chairside Assistant / Patient Care

Windcrest Pediatric Dentistry
  • Level II Sedation and General Anesthesia Certified
  • Nitrous Certified
  • Prophylaxis Certificate
  • Manage back-office patient flow
  • Front Desk Apt Scheduler

Compliance Auditor

Healthcare Compliance Resource
San Antonio, TX
01.2026 - Current
  • Analyze patient data for compliance with safety protocols and regulatory requirements.
  • Provided expert guidance on compliance requirements, ensuring informed decision-making across the organization.
  • Identify process gaps that improved overall compliance tracking within the department.
  • Streamline documentation procedures, enhancing the efficiency of audit preparations significantly.
  • Provide feedback on compliance processes, contributing to enhanced quality assurance measures.
  • Prepared reports for templates and maintained compliance database.

Education

Kaplan College
01-2012

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Theodore Roosevelt
01-2001

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Communicating with clients
  • Answering questions
  • Product knowledge
  • Customer service optimization
  • Product upselling

Languages

Spanish
Limited Working

Timeline

Compliance Auditor

Healthcare Compliance Resource
01.2026 - Current

Call Center Representative

Frost Bank

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Theodore Roosevelt

Chairside Assistant / Patient Care

Windcrest Pediatric Dentistry

Kaplan College
ANGELA MOLINA