ANGELA MOORE
WICHITA,KS
Summary
Dedicated and motivated customer service enthusiast bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Arise Virtual Solutions
04.2020 - Current
- Answered incoming calls, live chats, and emails, providing frontline customer support or assistance with product and service transactions.
- Handled products and services for retail, insurance, medical appointment setting, and healthcare related clients
- Managed customer inquiries and suggestions courteously and professionally.
- Consistently meeting and exceeding weekly and monthly metrics and customer satisfaction surveys for call handling
- Demonstrated excellent communication skills in resolving product and consumer complaints.
DATA TRANSCRIBER
PEARSON VUE
02.2019 - Current
- Verbatim transcription of student audio recordings of utterances, speech, and language verifications
- Excellent editing and proofreading skills and precision in multitasking at a highly proficient level
- Strong analytical skills as well as data entry implementation and proficiency in grammar and mechanics of the English language and speech.
- Transcribed data after verifying information to deliver projects with 98% accuracy.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Followed data program techniques and procedures to maintain data entry requirements.
- Verified accuracy of data before transcribing.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
Communications Captioning Assistant
Hamilton Relay Telecommunications
08.2015 - 09.2022
- Providing real-time captions for individuals with hearing loss
- Communications assistant while working in a call center environment providing clients with hearing disabilities live captioned calls for telephone conversations
- Conveying electronic messages of all types to TTY users from voice users and vice versa
- Ability to maintain excellent editing and proofreading skills
- Ability to be precise in analytical skills and multitask while listening to live client audio and maintain speeds while transcribing audio with pause pedal
- Technical troubleshooting and resolving technical issues with computer software and speech recognition software.
Data Entry Specialist
Teletech (TTEC)
03.2019 - 02.2020
- Collecting and entering data information into databases and maintaining accurate records of valuable company information
- Processing data for up to 60-100 documents daily and following guidelines for processing documents for multiple business clients
- Utilizing proficient typing skills as well as basic literacy and numeracy skills
- Also, strong maintaining strong attention to detail and maintaining accuracy and proficiency for client needs
- Also utilizing effective communication skills, both written and verbal
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Customer Service Representative
Convergys
07.2014 - 07.2015
- Handling inbound/outbound calls and emails for customers inquiries
- Management and resolving customer complaints
- Upsell products and place customer orders in the computer system, identify and escalate customer complaint issues to supervisors.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided technical support and troubleshooting for services such as cable, internet, and mobile phone services.
Sales Associate
Burlington Coat Factory Distribution Center
01.2013 - 12.2013
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assessed customer needs to provide assistance and information on product features.
- Maintained knowledge of current promotions, exchange guidelines, payment policies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Science - Psychology
Fort Hays State University
Hays, KS08.2022
Associate of Applied Arts - Liberal Arts And Sciences
Butler Community College
El Dorado, KS07.2017
H.S. DIPLOMA -
Leavenworth High School
Leavenworth, KS05.2010
Skills
- Data Entry/ Data Processing
- Document Preparation
- Healthcare Customer Service
- Excellent written and verbal
- Effective communicator
- Organized
- High level attention to detail
- Excellent Time Management
- Problem Solver
- Intermediate/Advanced Computer
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Arise Virtual Solutions
04.2020 - Current
Data Entry Specialist
Teletech (TTEC)
03.2019 - 02.2020
DATA TRANSCRIBER
PEARSON VUE
02.2019 - Current
Communications Captioning Assistant
Hamilton Relay Telecommunications
08.2015 - 09.2022
Customer Service Representative
Convergys
07.2014 - 07.2015
Sales Associate
Burlington Coat Factory Distribution Center
01.2013 - 12.2013
Bachelor of Science - Psychology
Fort Hays State University
Associate of Applied Arts - Liberal Arts And Sciences
Butler Community College
H.S. DIPLOMA -
Leavenworth High School