Angela Morgan

As a Quality Assurance Associate I am responsible for conducting internal quality controls to ensure established quality procedures and norms are followed in Distribution/Crossdock centers.

• Enhanced product quality by implementing thorough inspections, reporting, and correcting product
• Conducted regular audits of product, ensuring adherence to quality, strict safety standards and regulatory compliance requirements.
• Participated in cross-functional meetings to ensure alignment between quality assurance objectives and overall company goals, fostering a collaborative working environment.
• Mentored junior team members on best practices within the realm of quality assurance, cultivating a strong foundation for future success.

• Increased efficiency by streamlining coordination processes and implementing new organizational systems.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.

• Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
• Increased team productivity by providing ongoing training and support to customer service representatives.
• Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.