ANGELA MOYNIHAN
Summary
Throughout my upbringing, I harbored a profound desire to effect positive change in the world. My commitment to assisting individuals commenced at an early age. The opportunity to aid others in resolving challenges they may encounter in various aspects of their lives has perpetually contributed to my sense of fulfillment. I firmly believe that my purpose in life is to support others, and I am resolute in my intention to continue pursuing this passion indefinitely.
Overview
13
13
years of professional experience
Work History
Youth Support Specialist
Highland Residential Center
03.2022 - 05.2023
- Help assist youth with schoolwork
- Encourage new skills for improving life
- Counseling
- Maintaining daily log of events taken place during shift
- Provided crisis intervention when necessary, utilizing de-escalation techniques to maintain safety within the program setting.
- Mentored and guided youths through the process of developing leadership skills, fostering a sense of responsibility and accountability in their actions.
Residential Manager
Coarc
06.2021 - 03.2022
- Making the schedule
- Overseeing finances for individual and house
- Attending Life Plan meetings and updating individual Staff Action plans
- Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
- Enhanced communication with residents' families through regular updates and open lines of communication.
- Certifying monthly billing for individuals
- Interviews
- Conducting employee yearly summaries
- Oversaw daily operations within the facility, ensuring all tasks were completed accurately and on time.
Home aide assistant
Yedei Chesid
11.2019 - 06.2021
- Help assist individuals with personal needs
- Help assist the individual with their ADLs
- Write weekly summary reports
- Ensured a safe and clean environment for clients by performing light housekeeping tasks and proper sanitation practices.
- Assisted clients in maintaining personal hygiene through regular laundry services and linen changes.
- Promoted client health by preparing nutritious meals according to dietary restrictions and preferences.
- Improved client satisfaction by providing personalized home care services tailored to individual needs.
Home aide assistant
Unlimited Care
10.2017 - 06.2021
- Help assist individual with personal needs
- Help assist individual with their ADL's
- Write weekly summary reports
- Ensured a safe and clean environment for clients by performing light housekeeping tasks and proper sanitation practices.
- Assisted clients in maintaining personal hygiene through regular laundry services and linen changes.
- Demonstrated flexibility in adapting to various working environments including private homes, assisted living communities, or hospice facilities.
Job Coach
The Arc of Ulster Greene
06.2016 - 05.2017
- Bring or meet the individual at their job
- Help them improve their job skills in a way that would work with their disability
- If they were new to the job, training the individual was necessary
- Submitted case notes on skills worked on with individual
- Following the guidelines of the paperwork to fill out goals to have for individuals
- Attending meetings regarding the individuals to make sure best possible care is provided to the individual receiving treatment and services.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
Supervisor
Charlotte Russe
05.2015 - 11.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily department operations, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding practical solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Make sure that registers and safes are always accurate and take care of deposits at the end of the day.
Guest Service
Target
11.2014 - 05.2016
- Provided courteous and friendly guest service from the point of arrival through departure.
- Trained new team members in guest service procedures, contributing to a consistent brand experience.
- Provided exceptional guest service by promptly addressing inquiries, maintaining an inviting atmosphere, and efficiently handling returns.
Jewelry Department
Sears
10.2014 - 02.2015
- Balanced cash registers at the end of each shift while adhering to company policies regarding cash handling procedures.
- Addressed customer concerns or complaints promptly, ensuring a positive resolution that fostered loyal patronage.
- Boosted sales with eye-catching displays, thoughtful product arrangements, and regular merchandise updates.
- Enhanced customer satisfaction by providing personalized recommendations and showcasing suitable jewelry pieces.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer service & Grocery, Price Changes
Shoprite
08.2011 - 03.2014
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Cross-trained and backed up other customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Cashier
Quick Chek
09.2010 - 06.2011
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Arts - Sociology with a focus in Human Services, Psychology
SUNY New Paltz College
New Paltz, NY12-2024
Associates - Human Services
SUNY Ulster Community College
Stone Ridge, NY05.2021
Internship - undefined
Center for Creative Education
Kingston, NY05.2021
Skills
- Always willing to learn
- Public speaking
- Youth counseling
- Teamwork
- Customer service
- Time management
- Attention to detail
- Organizational skills
- Active listening
Timeline
Youth Support Specialist
Highland Residential Center
03.2022 - 05.2023
Residential Manager
Coarc
06.2021 - 03.2022
Home aide assistant
Yedei Chesid
11.2019 - 06.2021
Home aide assistant
Unlimited Care
10.2017 - 06.2021
Job Coach
The Arc of Ulster Greene
06.2016 - 05.2017
Supervisor
Charlotte Russe
05.2015 - 11.2016
Guest Service
Target
11.2014 - 05.2016
Jewelry Department
Sears
10.2014 - 02.2015
Customer service & Grocery, Price Changes
Shoprite
08.2011 - 03.2014
Cashier
Quick Chek
09.2010 - 06.2011
Associates - Human Services
SUNY Ulster Community College
Internship - undefined
Center for Creative Education
Bachelor of Arts - Sociology with a focus in Human Services, Psychology
SUNY New Paltz College
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