Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ANGELA MUCHNICK

Exton,Pa

Summary

Proven and experienced FINTECH professional with a solid understanding of product and project management, quality assurance and software development processes.

Management leader and mentor to a large diverse global quality assurance and business analyst team. Hands-on manager with proven ability to enhance quality processes, reduce defects and improve overall efficiency and productivity. Consistently successful in leading teams to delivering high quality software releases.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Quality Assurance and Business Analyst Manager

Fiserv
King of Prussia, PA
07.2021 - Current
  • Responsible for managing two diverse software development teams: Quality Assurance and Business Analysts.
  • Mentor and guide team with project scope, design and testing of all enhancement and regulatory projects.
  • Conduct project intake meetings, provide estimates and release allocations. and assignment and oversee progress of system integration.
  • Performed testing, functional and regression testing for multiple software releases.
  • Successfully led effort with training and implementation of Tosca software automation tool and provide mentorship in building multiple Agile Scrum teams
  • Prioritize and manage multiple software deliverables.
  • Project Manager for yearly regulatory IRS projects.
  • Analyze software defects; conduct weekly bug triage meetings with development team as well as head weekly team meetings and one on one meetings to discuss employee short and long term goals.
  • Environments: Azure DevOps, Jira, Confluence, Microsoft Windows Server,2016 C#, .NET.
  • Framework, HTML, XML, VMware, Webservice, Tosca and API, qTest, Figma, Reporting Analytics and Nautilus Essentials.

Lead Quality Assurance Engineer

Fiserv
King of Prussia, PA
09.2012 - 07.2021
  • Successfully managed day to day activities for large diverse team of onshore/offshore QA analysts, including training and mentorship, release capacity planning, project estimates and oversight of release status to ensure communication of corporate requirements, goals and directives were met
  • Consistently delivered multiple defect free quality releases.
  • Accountable for primary development of testing strategy, test plan creation and execution for large complex projects
  • Monitor QA testing progress and status of defects reported.
  • Provided support for release deployments, which included onsite client interaction and implementation support
  • Collaborated daily with leadership, developers and project managers to assess program capabilities, features and testing demands.
  • Proposed development and testing improvements to positively impact usability, function and performance.
  • Demonstrated new product features and functionality to clients, managers and team members.

Senior Quality Assurance Analyst

Fiserv
King of Prussia, PA
02.2008 - 09.2012
  • Served as key member on software development team as senior QA analyst Credit Union clients.
  • Developed test scenarios using both manual and automated testing tools including Microsoft Team Foundation Server and Visual Studio.
  • Participated in all phases of test cycle, including system integration testing, performance testing, regression testing, end-to-end and user acceptance testing.
  • Led test efforts for Loan application processing during migration of core processing platform from Visual Basic 6.0 to Visual Basic .NET.

Quality Assurance Analyst

Fiserv
King of Prussia, PA
05.2001 - 02.2008
  • Created wide range of financial test plans which consisted new enhancements, regression, and regulatory subjects.
  • Authored test plans from design and requirements documents, Provided end-to-end testing on financial application software, managed and installed software versions.
  • Created positive and negative testing scenarios.
  • Researched and reported software defects, verified defect fixes.
  • Provided on-call and release support.
  • Interacted with Credit Union clients on Implementation support, setup or software issues.
  • Recognized by department as lending subject matter expert.

Technical Support Analyst

Fiserv
Malvern, PA
09.1999 - 05.2001
  • Provided Tier 1 technical phone and email support for credit unions.
  • Interfaced with internal clients, vendors, managers, IT and product development to resolve installation or software issues.
  • Researched and resolved software application issues.
  • Assisted end users with lending software installations, daily and monthly business reports and provided on call and month end business processing.
  • Ensured that issues logged in call queue were resolved in timely manner.
  • Increased client satisfaction and consistently recognized by Credit Union clients for providing outstanding technical support.

Education

Certificate - Software Technical Support

The CHUBB Institute
Springfield, PA
05.1999

Skills

  • Cross-Functional Team Collaboration
  • Team Mentoring
  • Quality Assurance Testing
  • Requirements Analysis
  • Performance Tracking and Evaluations
  • Business Acumen
  • Project Management
  • New Project Development
  • JIRA and Confluence
  • Tosca
  • Team Management
  • Agile Methodology

Certification

  • Tricentis qTest Special Level 1 Issued July 2021
  • Tricentis Automation Specialist Level 1 Issued August 2020
  • Tricentis Automation Specialist Level 2 Issued August 2020
  • VMEdu Inc Scrum Fundamentals Certified (SFC) Credential Id 809274 Issued September 2020

Timeline

Quality Assurance and Business Analyst Manager

Fiserv
07.2021 - Current

Lead Quality Assurance Engineer

Fiserv
09.2012 - 07.2021

Senior Quality Assurance Analyst

Fiserv
02.2008 - 09.2012

Quality Assurance Analyst

Fiserv
05.2001 - 02.2008

Technical Support Analyst

Fiserv
09.1999 - 05.2001

Certificate - Software Technical Support

The CHUBB Institute

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ANGELA MUCHNICK