Angela Mundorff
Rochester,NY
Summary
Dedicated Direct Support Professional with a focus on client advocacy, staff training, and performance monitoring. Proven ability to enhance the quality of life for individuals with disabilities through effective team leadership.
Overview
15
15
years of professional experience
Work History
Direct Support Professional/Resident Manager
heritage Christian services
Rochester, New York
08.2014 - 06.2026
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Cultivated strong relationships with clients and families to enhance support and engagement.
- Advocated for clients' rights and needs, ensuring access to essential community resources.
- Trained new staff on best practices in direct support services.
- Led team meetings to align project goals and strategies.
- Evaluated staff performance and proactively addressed issues to maintain high standards of care.
- Supervised staff and coordinated schedules for efficient coverage.
Cashier
7-eleven
Rochester, New York
05.2013 - 09.2014
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register and processed transactions efficiently.
- Monitored inventory levels and reported shortages to management.
- Arranged merchandise on shelves to enhance store presentation.
Crew Member
McDonald's
Rochester, New York
11.2011 - 08.2013
- Prepared food items following safety standards and company guidelines, ensuring quality and compliance.
- Maintained cleanliness of workstations and dining areas to create a welcoming environment for customers.
- Operated cash register to process customer transactions accurately and efficiently.
Education
High School Diploma -
Edison Career & Technology High School
Rochester, NY06-2012
Skills
- Direct support
- Client advocacy
- Client engagement
- Team management
- Staff development
- Performance evaluation
Timeline
Direct Support Professional/Resident Manager
heritage Christian services
08.2014 - 06.2026
Cashier
7-eleven
05.2013 - 09.2014
Crew Member
McDonald's
11.2011 - 08.2013
High School Diploma -
Edison Career & Technology High School