Angela Muniz
Fort Myers,FL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Receptionist/Supervisor
MassageLuxe
Fort Myers, FL
04.2024 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Server
BentoFu
Fort Myers, FL
05.2023 - 03.2024
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Improved dining experience by providing prompt, attentive service to guests.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Server/Hostess
Doc Fords Rum Bar and Grille
Fort Myers Beach, FL
09.2020 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server
The Whale
Fort Myers Beach, FL
07.2020 - 10.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Associate of Arts - General Studies
Florida SouthWestern State College
Fort Myers, FL05-2023
High School Diploma -
Fort Myers Senior High School
Fort Myers05-2020
Skills
- Customer service focus
- Strong work ethic
- Memory retention
- Cleanliness standards
- High volume dining
- Team collaboration
- Sales techniques
- Task prioritization
Languages
Spanish
Professional Working
Timeline
Receptionist/Supervisor
MassageLuxe
04.2024 - Current
Server
BentoFu
05.2023 - 03.2024
Server/Hostess
Doc Fords Rum Bar and Grille
09.2020 - 10.2022
Server
The Whale
07.2020 - 10.2022
Associate of Arts - General Studies
Florida SouthWestern State College
High School Diploma -
Fort Myers Senior High School