Angela Nelson
Two Harbors,MN
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
25
25
years of professional experience
Work History
Paraprofessional
Lake Superior School District 381 - Two Harbors Mn
Two Harbors, MN
11.2010 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Assisting students with chromebook tech issues.
- Driving work based students to and from their jobs.
- Assisting school library and tech departments when needed.
Account Representative
State Farm
Two Harbors, MN
06.2022 - 08.2022
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Conducted regular account reviews to identify opportunities for growth and client satisfaction improvement.
- Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.
- Assisting customers with billing payments via phone of in-person.
Home Daycare Owner
Self Employed
Two Harbors, MN
06.2003 - 10.2010
- Cultivated strong relationships with parents to establish trust and open communication.
- Developed marketing strategies to attract new clients while retaining existing families through high-quality childcare services.
- Managed daily operations of the home daycare business, managing schedules, billing,recordkeeping, tracking expenses and budgeting.
Office Administrative Assistant
Lake View Medical Clinic
Two Harbors, MN
01.2002 - 01.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduling patient appointments via phone or in-person.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Created and updated records and files to maintain document compliance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Head Start Teacher's Assistant
Family Forum Head Start
Superior, WI
01.2000 - 01.2002
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Took part in professional development workshops to boost skills.
- Collaborated with instructors to develop engaging lesson plans.
- Developed and implemented strategies to improve student engagement.
- Self-motivated, with a strong sense of personal responsibility.
Service Desk Representative
North Star Ford
Duluth, MN
01.1999 - 01.2000
- Engaged in user support interactions via telephone, chat and email platforms.
- Scheduling service appointments
- Maintained customer satisfaction through customer service surveys, making follow up phone calls to help resolve customer service complaints.
- Checking out customers after service appointments.
Education
No Degree - General Studies
Western Technical College
La Crosse, WINo Degree - General Studies
WITC(Northwood Technical College)
Superior, WIHigh School Diploma -
Drummond High School
Drummond, WI05.1998
Skills
- Behavior Management
- Effective Communication
- Customer Service
- Positive Attitude
- Time Management
- Team Player
Timeline
Account Representative
State Farm
06.2022 - 08.2022
Paraprofessional
Lake Superior School District 381 - Two Harbors Mn
11.2010 - Current
Home Daycare Owner
Self Employed
06.2003 - 10.2010
Office Administrative Assistant
Lake View Medical Clinic
01.2002 - 01.2003
Head Start Teacher's Assistant
Family Forum Head Start
01.2000 - 01.2002
Service Desk Representative
North Star Ford
01.1999 - 01.2000
No Degree - General Studies
Western Technical College
No Degree - General Studies
WITC(Northwood Technical College)
High School Diploma -
Drummond High School