Angela Nelson
Worthington,MN
Summary
Accomplished Manager at SmartStyle, adept in Schedule Management and Coaching and Mentoring, enhanced team efficiency and employee retention through strategic leadership and effective conflict resolution. Spearheaded initiatives improving staffing and customer satisfaction, demonstrating a commitment to regulatory compliance and workplace diversity.
Overview
16
16
years of professional experience
Work History
Team Lead
Walmart
09.2019 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Manager
SmartStyle
05.2008 - 09.2019
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Cosmetology - Cosmetology Education
Southwest Technology College
Pipestone, MN04.1995
Skills
- Regulatory Compliance
- Schedule Management
- Production Monitoring
- Workplace Safety
- Coaching and Mentoring
- Complaint resolution
- Diversity and Inclusion
Timeline
Team Lead
Walmart
09.2019 - Current
Manager
SmartStyle
05.2008 - 09.2019
Cosmetology - Cosmetology Education
Southwest Technology College