Angela Nelson
Harrison
Summary
Encouraging Assistant Store Manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude. Confidence in optimization of store performance through organizational skills, problem-solving techniques and analytical decision making. Holds sound judgement to positively impact company success. Dedicated to team success and possesses morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
JOANN Fabrics and Crafts
08.2024 - Current
- Coached team member in proper cash register procedures, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Daily store walks to identify and proactively resolve issues negatively impacting operations.
- Mentored new and existing team members on company policies, procedures, and best practices to ensure their success, as well as the stores success.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates to comply with company policies and procedures with a focus on team efficiency and shrink prevention.
- Implemented loss prevention tactics across team to deter theft while maintaining a welcoming environment for all customers.
- Improved store operations by establishing clear communication between management and team members and maintaining clear expectations with shared goals.
Assistant Store Manager of Operations
Rite Aid Pharmacy
04.2022 - 09.2024
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
- Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
- Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Established strong vendor relationships for timely delivery of products, reducing stockouts and improving customer satisfaction.
- Managed store budget effectively, making cost-saving adjustments when necessary without sacrificing quality or customer experience.
- Supported marketing initiatives by executing in-store promotions and events according to corporate guidelines.
- Analyzed sales data regularly to identify trends or opportunities for improvement in product assortment or pricing strategy adjustments.
Assistant Store Manager of Merchandising
Rite Aid Pharmacy
02.2022 - 04.2022
- Encouraged and coached front end associates as well as pharmacy staff in customer loyalty programs; with averages in front end program utilization being 53% and pharmacy being at 38%
- Metrics were successfully and sustainably at 68% for front end and 56% for pharmacy within 3 months (above regional averages)
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction
- Created a positive work environment by developing team building activities that encouraged collaboration among departments
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems
- Interface with customers on a daily basis to ensure a high-quality experience and identify resolutions to order issues
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures in inventory control and training staff on proper procedures
- [Oversee monthly inventory valued at $500K], interface with vendors, manage purchase orders, and conduct forecasting to maintain optimal stock levels available to customers
- Coordinate with the store manager to oversee all aspects of store operations, including inventory management, sales forecasting, staff scheduling, and customer service related issues
- Managed employees successfully in fast-paced environment through proactive communication and positive feedback, detailed customer service practices, and consultative selling
- Organized special events such as seasonal sales promotions and immunization events to drive foot traffic into the store and increase sales opportunities
Shift Supervisor
Rite Aid Pharmacy
12.2021 - 02.2022
- Completed store opening and closing procedures.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Collaborated with other leaders and executives to direct workflow and support operations.
Lead Teacher
Tutor Time Learning Center
09.2020 - 12.2021
- Supervised and maintained consistent schedule for clients and staff
- Closely monitored each client individually and documented client progress
- Adaptation to clients capabilities and needs
- Created weekly mandated lesson plans in sensory, developmental, and interpersonal goals
- Built positive, productive relationships with diverse students, parents, and guardians
Rehabilitation Assistant Director
Hope Network
02.2019 - 09.2020
- Managed and developed associates for effective and diligent operations
- Supervised and ensured wellbeing of all clients under care daily
- Managed associates in proper medication delivery, medication management, and clientele supervision
- Responsible for transporting disabled patients into the community and to required medical appointments
- Managed maintenance of facility equipment as well as medical equipment
- Maintained effective communication with clientele progress as well as productive documentation daily
- Meal planning and preparation daily
- Scheduling medical appointments and fulfilling medication refills by deadlines
Manager in Training/Certified Trainer
Olive Garden
01.2018 - 02.2020
- Promptly and empathetically handled guest concerns and complaints
- Developed associates in all areas
- Oversaw online ordering efficiency from associates and monitored customer satisfaction
- Demonstrated integrity and honesty while interacting team members and managers to build strong relationships with team
- Managed customer relations with hospitality and care
- Strictly followed all cash, security, inventory and labor policies and procedures
- Performed all positions responsibilities accurately and in a timely manner consistently
Education
Associates - General Studies
Macomb Community College
06.2020
Skills
- Interpersonal Communication
- Building Strategic Partnerships
- Leadership
- Team Development
- Problem-solving
- Time Management
- Adaptability
- Client Relations
- Customer service and engagement
- Attention to detail
- Upselling and cross selling
- Loss prevention
Accomplishments
- Completion in High Potential Leadership class with high recognition.
- Upward movement is customer loyalty metrics within 1 month of intense focus across front end and pharmacy staff at Rite Aid.
- Upward movement in sales during peak seasons due to effective merchandising efforts.
- Supervised team of 15 staff members.
Certification
- CPR
- Medication Administration
- Recipient rights
Personal Information
Title: Store Manager
Languages
Sign Language
Limited Working
English
Native or Bilingual
Timeline
Assistant Store Manager
JOANN Fabrics and Crafts
08.2024 - Current
Assistant Store Manager of Operations
Rite Aid Pharmacy
04.2022 - 09.2024
Assistant Store Manager of Merchandising
Rite Aid Pharmacy
02.2022 - 04.2022
Shift Supervisor
Rite Aid Pharmacy
12.2021 - 02.2022
Lead Teacher
Tutor Time Learning Center
09.2020 - 12.2021
Rehabilitation Assistant Director
Hope Network
02.2019 - 09.2020
Manager in Training/Certified Trainer
Olive Garden
01.2018 - 02.2020
- CPR
- Medication Administration
- Recipient rights
Associates - General Studies
Macomb Community College
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