Chloe-Gabrielle Heim
Payette,ID
Summary
Proven customer service expert from JOANN Fabrics and Crafts, adept in cash handling accuracy and fostering positive customer engagements. Excelled in enhancing shopping experiences through personalized assistance, achieving notable customer satisfaction. Demonstrated exceptional organization and effective communication, ensuring operational efficiency and team collaboration.
Offering excellent interpersonal skills and genuine interest in coffee industry while working at Dutch Bros Coffee, eager to learn and develop in fast-paced environment. Contributes to team-oriented setting and maintains high standard of cleanliness and organization. Ready to use and develop communication and customer service skills in the Hubble Homes role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Worker
JOANN Fabrics and Crafts
12.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with prompt and polite support in-person and via telephone.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Barista
Dutch Bros
06.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, and dishes daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and service.
- Followed exact recipes for mixing and preparing beverages.
Education
High School Diploma -
Payette High School
Payette, ID05-2024
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Cash handling accuracy
- Store maintenance
- Problem-solving
- Time management
- Cash register operation
- Multitasking
- Effective communication
- Customer engagement
- Organization
Accomplishments
- Graduated High school.
- Memorized ingredients and recipes for many specialty and seasonal drinks.
- Served coffee drinks to hundreds of customers daily.
- Won Employee of the month in 2023.
Certification
- High School Diploma.
- ServSafe Food Handler's Certification.
Languages
English
Native or Bilingual
Timeline
Retail Worker
JOANN Fabrics and Crafts
12.2024 - Current
Barista
Dutch Bros
06.2022 - Current
- High School Diploma.
- ServSafe Food Handler's Certification.
High School Diploma -
Payette High School
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