Hadassah Smith
Taylor
Summary
Hardworking customer service representative with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
4
4
years of professional experience
Work History
Retail Worker
Sams Club Frontline
Port Huron
07.2024 - Current
- Provided training and support to new staff members.
- Supported other departments within the store when needed during busy periods or shortages in staff.
- Operated cash register to process payments from customers accurately and efficiently.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Greeted customers, identified their needs and provided assistance with product selection.
- Maintained accurate records of all transactions using POS software systems.
- Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
- Assisted in marketing activities designed to increase customer loyalty and promote sales growth.
- Helped customers by answering questions and locating merchandise.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Built customer loyalty by engaging with and identifying product needs of customers.
Server
Crafty Crab
Allen Park
01.2021 - 06.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Delivered food orders promptly and courteously.
- Upheld high standards of sanitation in accordance with health department regulations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
High School Diploma -
Southfield A&T
Southfield, MI06.2018
Skills
- Safe Food Handling
- Supply Restocking
- Inbound and Outbound Calling
- Appointment Scheduling
- Paperwork Processing
- Scheduling
- Customer Service
- Sales expertise
- Customer satisfaction measurement
- Active Listening
- Product and service knowledge
- Task Delegation
- Business Development
- Staff Training and Development
- Customer service
- Product knowledge
- Customer assistance
- Patience and empathy
- Multitasking
- Customer engagement
- Time management capabilities
Timeline
Retail Worker
Sams Club Frontline
07.2024 - Current
Server
Crafty Crab
01.2021 - 06.2024
High School Diploma -
Southfield A&T