Summary
Overview
Work History
Education
Skills
Timeline
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Mariah Sierras

Kerman,CA

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

1
1
year of professional experience

Work History

Retail Worker

Tillys Retail
Fresno , CA
11.2024 - 01.2025
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Helped customers by answering questions and locating merchandise.
  • Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
  • Handled returns and exchanges according to company policies.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.

Barista

Dutch Bros
Fresno , CA
08.2024 - 11.2024
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Operated a variety of machinery and tools safely and efficiently.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Server

Dennys Restaurant
Kerman , CA
11.2023 - 03.2024
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Greeted guests and provided menus.
  • Checked food before serving it to customers.
  • Provided exceptional service to high volume of daily customers.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Education

High School Diploma -

Kerman High School
Kerman, CA
06-2024

GED -

Fresno City College
Fresno, CA

Skills

  • Soft selling
  • Opening and closing duties
  • Dining room maintenance
  • Tea expertise
  • Display case merchandising
  • Latte art
  • Positive and professional
  • Time management
  • Verbal and written communication
  • Cash register operation
  • Cleanliness
  • Safe food handling
  • Clear communication
  • Multitasking and organization
  • Hospitality service expertise
  • Hospitality and accommodation
  • Decision-making
  • Excellent memory
  • Active listener
  • Front counter maintenance
  • Friendly and outgoing
  • Planning
  • Conflict resolution

Timeline

Retail Worker

Tillys Retail
11.2024 - 01.2025

Barista

Dutch Bros
08.2024 - 11.2024

Server

Dennys Restaurant
11.2023 - 03.2024

High School Diploma -

Kerman High School

GED -

Fresno City College

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Mariah Sierras