Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Nicholson

Magnolia,TX

Summary

To obtain a position that provided opportunity to exceed expectations. Utilize developed key skills in fast-paced logistics environment, including efficient problem-solving, effective communication, and multitasking. Seeking to transition into new field where these skills can be applied and further developed. Prepared to leverage these abilities to contribute to operational success and team efficiency. Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.

Overview

19
19
years of professional experience

Work History

Dispatcher / Telecommunicator (TCOLE)

Harris County Constable's Office Precinct 5
02.2020 - 11.2024
  • Directed dispatching, routing, and tracking of 80 - 100 officers.
  • Approximately 200 daily incoming calls for law enforcement response
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • TCIC/NCIC Entry/Modifications
  • TCIC/NCIC/TLETS Class Instruction
  • Reason for leaving: Terminated

Dispatcher / Telecommunicator

Harris County Constable's Office Precinct 4
10.2007 - 02.2020
  • Directed dispatching, routing, and tracking of 150 officers.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • TCIC/NCIC Entry/Modifications
  • Supervise 7 to 8 personnel per shift
  • Scheduling/evaluations/management/conflict resolution
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Reason for leaving: Still with Harris County – Changed Divisions for more opportunities

Treasurer

Pierce Sheet Metal
06.2005 - 05.2007
  • Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
  • Advised management regarding significant expenditures to keep operations in line with budget limitations.
  • Reason for leaving: Went out of business

Education

High School Diploma -

Westfield High School
Houston, TX
01.1992

Skills

  • Law Enforcement Dispatcher / Master TCOLE Telecommunicator
  • Dispatch Shift Supervisor Experience
  • DPS Associate Trainer / Basic TCOLE Instructor
  • TCIC/NCIC/TLETS
  • Energetic and Organized
  • Basic Microsoft Office Applications
  • Multitask Oriented
  • Customer service
  • Data entry
  • Decision-making
  • Problem-solving
  • Attention to detail

Timeline

Dispatcher / Telecommunicator (TCOLE)

Harris County Constable's Office Precinct 5
02.2020 - 11.2024

Dispatcher / Telecommunicator

Harris County Constable's Office Precinct 4
10.2007 - 02.2020

Treasurer

Pierce Sheet Metal
06.2005 - 05.2007

High School Diploma -

Westfield High School
Angela Nicholson