Angela Noonan
Hamilton
Summary
Dedicated Patient Advocate with a strong focus on quality control and order verification. Known for enhancing operational efficiency and fostering team development to ensure compliance and exceptional patient care.
Overview
16
16
years of professional experience
Work History
Patient Advocate IV
Myraid Neuroscience
Mason
03.2015 - Current
- Managed inbound patient and healthcare calls, providing timely information and support to improve patient experience.
- Resolved outbound exceptions efficiently, ensuring smooth operations and continuity in service delivery.
- Conducted quality audits to ensure compliance and accuracy in order processing, enhancing overall service reliability.
- Verified orders meticulously to prevent discrepancies and enhance customer satisfaction.
- Trained new hires on order verification protocols to uphold company standards.
Managed Care-Bad Debt Specialist/Cashier
Lindner Center of HOPE
Mason
05.2010 - 03.2015
- Monitored and analyzed managed care denials to identify quality improvement opportunities.
- Tracked and resolved AR denials, enhancing reimbursement processes.
- Research paid claims for maximum reimbursement.
- Review all managed care claims
- Train and educate clinicians on procedures for patient treatment plans, insurance requirements needed for reimbursement.
- Log all cash transactions on balancing spreadsheets and reconcile cash, check, and credit cards.
- Prepare the daily bank deposit, balance petty cash drawer at the end of day and month.
- Provided support to Billing Supervisor during absences by managing billing tasks.
Education
Associate of Science - Medical Transcription
Kaplan University
Davenport, IA06-2013
Skills
- Claims management
- Patient communication skills
- Quality control audits
- Order processing verification
Accomplishments
- Patient Advocate of the Year 2022 and 2024
- Top Performer Exceptions
Timeline
Patient Advocate IV
Myraid Neuroscience
03.2015 - Current
Managed Care-Bad Debt Specialist/Cashier
Lindner Center of HOPE
05.2010 - 03.2015
Associate of Science - Medical Transcription
Kaplan University