Reena Vinda
Newnan,USA
Summary
Experienced in insurance verification and patient care, enhanced operational efficiency through HIPAA compliance and superior customer service. Expertise in claims processing and training colleagues improved patient satisfaction and streamlined insurance coordination. Committed to delivering optimal healthcare support and maintaining administrative accuracy.
Overview
15
15
years of professional experience
Work History
Patient Advocate
City of Hope
Atlanta
08.2021 - Current
- Obtain benefits through a multi-question interview process or by utilizing an online portal
- Interpret and communicate insurance benefits based on the different insurance plans, types and groups to OIS, Physicians and support staff, Care Managers, Site CFOs and VPs of Finance, Billing, Registration and PACRs
- Communicated with insurance companies to obtain prior authorizations and benefit information
- Processed claims and resolved discrepancies to ensure timely reimbursements
- Verify returning patients for continued benefit evaluation per established guidelines in the financial policy to guard against policy changes or terminations/cancellations
- Documented information obtained and actions taken for each record in appropriate systems to maintain compliance.
- Trained new employees on insurance verification procedures and HIPAA compliance
- Resolved patient complaints with empathy and professionalism.
- Educated patients about health programs and insurance options.
- Conducted patient assessments to understand needs and concerns.
- Facilitated communication between patients and healthcare providers.
Medical Assistant
City of Hope
Atlanta
06.2017 - 07.2021
- Making Triage phone calls
- Triage patient in the clinic
- Report critical labs
- Assist clinician with in-office procedures
- Provide support to the nursing staff
- Identifying changes in patient conditions and reporting to the MD or Mid-level and documenting appropriately
- Serve as a key member of interdisciplinary healthcare team for a busy Oncology medical practice
- Assist MDs as well as PA and RN team in ensuring optimal patient care and smooth daily functioning of office
- Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients
- Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing injections and various diagnostic procedures and ancillary tests (e.g Chemistry analysis, urinalysis, swabs, pap smears and NSTs)
- Performed Bone Density Scans
- Performed my duties being as an On-call Nurse and Triage Patients
- Notified Health Dept in timely manner about the notifiable Diseases and including the patients Treatment plan
- Assisting providers in various office procedures (colposcopy, IUD insertion/removal, Endometrial Biopsy, LEEP, Abscess Drainage, Skin tag Removal)
- Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment
- Helped implement practice's quality assurance and control program
- Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction
- Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease
- Extremely Proficient with EMR by using Greenway system
Lead Medical Assistant
Southern Crescent Women Health Care
Fayetteville/Jonesboro, GA
09.2011 - 06.2017
- Making sure labs are routed to the provider in a timely manner
- Handled phone calls and messages to facilitate effective communication with patients
- Helped patients with advice on follow up care that was written by the doctor
- Advised patients when adjustments to their appointments would be needed
- Verified accuracy of patient documents to maintain compliance and streamline processes
- Served as a team member in the clinic on how to improve patients' satisfaction
- Served as a team member in the clinic on how to improve patient's satisfaction
- Selected, managed and ordered a range of products for the office
Education
Clinical Research
Coursera
06.2026 - 06.2026
NIH Certificate - Clinical Research
NIH
06.2026 - 06.2026
Diploma - Clinical Medical Assisting
Boston Reed
Jonesboro , GA 06.2011 - 07.2011
Diploma - computer science
NCC UK
High School Diploma -
Forest Hill Secondary
Skills
- Patient advocacy
- Patient support services
- Effective case management
- Claims management
- Patient data management
- Eligibility determination
- Insurance verification
- Verification and Eligibility
- Patient intake assessment
- Patient onboarding
- Healthcare guidance
- Care quality improvement
- Care enhancement
- Health education
- Healthcare resource management
- HIPAA compliance
- Regulatory compliance
- Health policy education
- Medical records
- Communication skills
- Verbal communication
- Problem resolution
- Proactive problem-solving
- Relationship building
- Team collaboration
- Cross-functional collaboration
- Customer service experience
- Decision support
- Patient conflict resolution
- Patient advising
- Patient care reporting
- Healthcare resource management
- Medicaid
- Patient onboarding
Timeline
Clinical Research
Coursera
06.2026 - 06.2026
NIH Certificate - Clinical Research
NIH
06.2026 - 06.2026
Patient Advocate
City of Hope
08.2021 - Current
Medical Assistant
City of Hope
06.2017 - 07.2021
Lead Medical Assistant
Southern Crescent Women Health Care
09.2011 - 06.2017
Diploma - Clinical Medical Assisting
Boston Reed
06.2011 - 07.2011
Diploma - computer science
NCC UK
High School Diploma -
Forest Hill Secondary