Mary Pinckard
Tyler
Summary
Dedicated professional with a strong background in patient advocacy and team collaboration. Skilled in problem-solving and providing emotional support, committed to enhancing healthcare delivery and ensuring patient satisfaction.
Overview
8
8
years of professional experience
Work History
Patient Advocate
Hospitality Health ER
Tyler
04.2022 - Current
- Coordinated communication between medical staff and patients for effective care delivery.
- Provided emotional support to patients and families during challenging healthcare experiences.
- Facilitated the resolution of patient complaints and concerns in a timely manner.
- Collaborated with healthcare teams to improve patient advocacy initiatives and resources.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
Shift Supervisor
CVS Pharmacy
Tyler
09.2021 - 04.2022
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored staff on customer service and sales techniques.
- Resolved customer complaints promptly, enhancing overall shopping experience.
- Managed inventory levels and organized stock to maintain product availability.
- Collaborated with management on promotional displays and product placement strategies.
- Monitored cash register operations for accuracy during shifts and reconciled discrepancies.
Poultry Processor
Sanderson Farms Processing Plant
Tyler
12.2019 - 07.2021
- Inspected product quality and ensured compliance with safety standards.
- Inspected and sorted poultry items for quality assurance purposes.
- Operated processing machinery for efficient poultry production.
- Trained new employees on proper handling and processing techniques.
- Monitored equipment performance and reported issues to supervisors.
- Followed strict hygiene protocols to ensure food safety standards were met.
- Maintained cleanliness and organization in production areas.
Grocery Stocker
Walmart
Lindale
11.2018 - 12.2019
- Restocked inventory daily to maintain optimal product levels across aisles.
- Organized merchandise on shelves to ensure clear visibility and accessibility.
- Tracked shelf life of perishable items to minimize waste and ensure product freshness.
- Received, unpacked, and stored incoming merchandise according to company guidelines.
- Maintained a clean and safe work environment following company safety guidelines.
- Transported heavy merchandise throughout store using appropriate equipment.
- Transported heavy merchandise throughout store using appropriate equipment. around the store using pallet jacks or other necessary equipment.
- Trained new staff on stocking procedures and customer service best practices.
Education
Associate of Applied Science - Nursing
Tyler Junior College
Tyler, TX12-2026
Skills
- Patient advocacy
- Effective communication
- Emotional support
- Team collaboration
- Conflict resolution
- Proactive problem-solving
- Patient care improvement
- Quality assurance
Timeline
Patient Advocate
Hospitality Health ER
04.2022 - Current
Shift Supervisor
CVS Pharmacy
09.2021 - 04.2022
Poultry Processor
Sanderson Farms Processing Plant
12.2019 - 07.2021
Grocery Stocker
Walmart
11.2018 - 12.2019
Associate of Applied Science - Nursing
Tyler Junior College