Vanessa Leal - Gutierrez
Atlanta,GA
Summary
Customer-focused professional with a background in dental care and sales, excelling in communication and relationship building. Creates positive experiences and maintains composure in high-pressure situations. Collaborates effectively with diverse individuals to solve problems and enhance team performance. Committed to delivering exceptional customer care and ensuring safety in a Flight Attendant role with Delta Air Lines.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Patient Advocate
Northside Hospital Atlanta
Atlanta, Georgia
08.2026 - Current
- Coordinated communication between patients and healthcare providers to ensure clarity and continuity of care.
- Guided patients in navigating healthcare services and comprehending medical procedures to enhance their understanding.
- Facilitated appointment scheduling and follow-up care management to streamline patient experience.
- Educated patients about their rights and available resources within the hospital system.
- Collaborated with social workers to connect patients with community support services.
Sales Administrative Assistant
Nawkaw
Bogart, Georgia
11.2024 - 11.2025
- Coordinated sales documentation and ensured accuracy for client orders.
- Managed customer inquiries and provided timely responses to enhance satisfaction.
- Supported the sales team with data entry and report generation tasks.
- Assisted in organizing sales meetings and preparing meeting materials.
- Maintained updated records of client interactions using CRM software.
Administrative Assistant
Athens Periodontics
Athens, Georgia
10.2022 - 11.2024
- Coordinated office communications between staff and patients, enhancing clarity and responsiveness.
- Managed patient scheduling for appointments and consultations, optimizing patient flow and satisfaction.
- Maintained accurate patient records and ensured data confidentiality.
- Organized office supplies and maintained inventory, ensuring uninterrupted office operations.
- Assisted in preparing treatment plans and patient education materials.
Education
Dental Assisting Certificate -
Accelerated Dental Assisting Academy
Athens, GA03-2022
TCC - Early Childhood Care
Lanier Technical College
Oakwood, GA05-2020
Skills
- Patient advocacy
- Healthcare navigation
- Patient education
- Appointment scheduling
- Patient relationship management
- Resource coordination
- Bilingual in English and Spanish
Certification
- BSL First Aid
- CPR Certified
Timeline
Patient Advocate
Northside Hospital Atlanta
08.2026 - Current
Sales Administrative Assistant
Nawkaw
11.2024 - 11.2025
Administrative Assistant
Athens Periodontics
10.2022 - 11.2024
Dental Assisting Certificate -
Accelerated Dental Assisting Academy
TCC - Early Childhood Care
Lanier Technical College