Falonda Daniels

• Applied HIPAA privacy and security regulations while handling patient information.
• Organized timely and accurate referrals to help patients obtain health care services and access available resources.
• Facilitated patient registration, verifying all required documentation is collected and filed properly.
• Assisted with the completion of insurance paperwork for patient coverage.
• Documented patient activities, problems with coverage, and hospital actions.
• Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
• Handled high volume of incoming calls, providing exceptional customer service to patients and families.
• Implemented patient satisfaction surveys to identify areas for improvement.
• Provided emotional support to patients and their families during difficult times.
• Informed patients about their rights under HIPAA regulations.

• Collaborated with other departments within the organization on projects involving the collection, storage, and retrieval of customer information.
• Participated in meetings discussing changes or improvements needed in current procedures related to the handling of customer information.
• Assisted in the development of new systems for managing customer data.
• Input numerical or alphabetical data into computer systems using standardized procedures.
• Coordinated with customers to resolve problems regarding process discipline, data accuracy and data integrity.
• Monitored system performance, identified problems, and implemented solutions accordingly.
• Documented all aspects of workflows regarding the acquisition, storage, and analysis of clientele details.
• Extracted information from documents to verify correctness.
• Created spreadsheets or other documents using data from internal or external sources.
• Identified errors in data entry and related issues by mentioning to supervisors for resolution.
• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
• Maintained up-to-date records of customer data processing operations.
• Conducted training sessions on the use of software tools related to the handling of customer data.
• Created databases for storing and organizing customer information.

Provide claim updates information to c-link + 5th third clients Big mortgages company.

• Contributed innovative ideas and solutions to enhance team performance and outcomes.

• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Helped clients navigate online systems within established frameworks to obtain services.
• Led on- and off-site customer support teams across multiple time zones.
• Recommended improvements in products, service and billing methods to management to prevent future problems.
• Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores.
• Took many inbound calls per day, attentively listening to customers' questions and concerns and increasing customer base.
• Maintained up-to-date knowledge of company's products, services and promotions.
• Followed up with customers regarding their satisfaction with product or service received.