Raquel Hills

Assist patients on the phone, program enrollment by verifying the pre-screening and qualifying tasks.

Notify patient and healthcare providers of approvals, denials and any next steps needed to continue the enrollment process.

Schedule treatments to be sent to the patient or patients health care provider.

Support inbound and outbound phone lines for the PAP- (Patient Assist Program).

Explain the PAP program and services to patients, authorized representatives, healthcare providers and physicians office staff.

Report adverse events/product compliant inquires received in accordance with standard operating procedures and current good manufacturer practices.

• Developed and implemented customer feedback mechanisms to enhance satisfaction and retention strategies.
• Analyzed customer data trends to identify at-risk accounts and proactively addressed concerns.
• Collaborated with cross-functional teams to design and improve loyalty programs, increasing engagement rates.
• Trained and mentored junior staff on best practices for customer retention initiatives and relationship management.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Assisted customers by answering questions and responding to inquiries.
• Educated customers on their health insurance policy benefits.
• Strong attention to detail.
• Strong computer multi-task, including use of multiple computer applications simultaneously.
• Direct contact with Doctor's offices and Pharmacies
• Placed orders for Rx prescriptions.
• Addressed customers needs which may include complex benefit questions.
• Resolved issues and educated members.
• Records details to interactions and takes actions in accordance to it.

• Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
• Marketed diverse properties to prospective clients, and consistently exceeded target closing rates.
• Verified tenant incomes and other information before accepting lease applications.
• Collected monthly rent payments and other fees, always properly recording and processing money.
• I greeted clients, showed apartments, and prepared leases.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Responded to requests and scheduled appointments for property showings.
• Escalated major issues to the property manager for immediate remediation.
• Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
• Conducted background checks on applicants.
• Maintained accurate records of correspondence with and from tenants.
• Responded to tenant requests for maintenance services in a timely manner.
• Provided excellent customer service to all tenants throughout their tenancy period.
• Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.

• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
• Worked safely around moving machinery.

• Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
• Researched latest trends in hair and makeup to stay updated on color, style and technique.
• Grew sales with great work ethic, individualized beauty care plans and positive attitude.
• Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.