Michelle Echols Walton
Saint Paul,MN
Summary
Highly-motivated professional with the desire to take on new challenges. Strong work ethic, adaptability, open to training, and exceptional interpersonal skills. Works effectively unsupervised and quickly mastering new skills in healthcare and financial institutions.
Overview
18
18
years of professional experience
1996
1996
years of post-secondary education
Work History
Patient Service Specialist
NovaCare Outpatient Rehabilitation
Saint Paul, MN
07.2025 - Current
- Scheduled patient appointments and managed daily clinic calendar.
- Assisted patients with insurance verification and financial inquiries.
- Provided front desk support and greeted patients warmly.
- Handled incoming calls and addressed patient questions promptly.
- Ensured a clean and welcoming reception area for visitors.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Processed payments from patients, including cash, check, or credit card transactions.
- Maintained strict confidentiality when dealing with sensitive information.
- Collected co-pays at time of visit according to office policy.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Fraud Prevention Specialist-Claims Initiation
U.S. Bank Corp
Saint Paul, MN
03.2007 - 03.2025
- Managed a caseload of fraud alerts, ensuring timely and accurate resolution of each case.
- Evaluated customer requests for changes in account status based on established criteria to determine if they are legitimate or potentially fraudulent.
- Investigated suspicious transactions, identified potential fraud patterns, and reported findings to the management team.
- Monitored transactions for suspicious activity and potential fraud indicators.
- Trained team members on fraud prevention strategies and best practices.
- Analyzed customer accounts for unusual patterns or behaviors indicating fraud.
- Provided training to new team members on fraud prevention techniques and company policies.
- Implemented customer verification processes to ensure the authenticity of transactions and protect customer information.
Education
Massage Therapy
National American University
Minneapolis, MN 08.2008 - 05.2011
Austin Community Academy High School
Chicago, ILSkills
- Electronic health records
- Appointment scheduling
- Insurance verification
- Payment processing
- Administrative support
- Fraud detection techniques
- Attention to detail
- Customer service
- Customer follow-up
- Customer verification
- Team training
- Banking industry experience
- Financial transactions monitoring
- Critical thinking
- Identity verification
- Investigation techniques
- Fraud patterns
- Procedure review
- Case management
- Information gathering
- Fraud risk management
Timeline
Patient Service Specialist
NovaCare Outpatient Rehabilitation
07.2025 - Current
Massage Therapy
National American University
08.2008 - 05.2011
Fraud Prevention Specialist-Claims Initiation
U.S. Bank Corp
03.2007 - 03.2025
Austin Community Academy High School