Claude Sheppard
Brooklyn,NY
Summary
With a diverse background in healthcare and customer service, I bring over 7 years of experience. Throughout my career, I have honed my skills in patient care, laboratory procedures, and customer support, allowing me to effectively manage multiple tasks in fast-paced environments. My ability to create and maintain a therapeutic and safe environment for patients is well-known. My expertise in logistics and account management consistently delivers exceptional results. Building strong rapport with personnel, customers, and associates is second nature to me, as I am committed to upholding professionalism and integrity in all interactions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Advocate
Fresenius Medical Care
05.2023 - Current
- Responsible to assist patient care team in order to navigate patients through initiation of dialysis, or in transition from incenter hemodialysis to home therapy, including but not limited to proper and timely access placement.
Patient Care Technician
Fresenius Medical Care
08.2023 - 05.2024
- Receive patient into treatment area
- Weigh patient, take temperature and blood pressure pre - and post - dialysis
- Document on all dialysis flow sheets
- Perform and record patient observation: vital signs and all other parameters of ESRD patients, obtain blood samples and culture specimens, and prepares for shipment.
Behavior Specialist
UTHealth Houston
02.2023 - 08.2023
- The incumbent is responsible for assisting with patient care activities/tasks for psychiatric patients under the supervision of more senior-level nursing staff
- The incumbent will assist with maintaining a therapeutic and safe environment under the direction of the licensed staff.
Lab Assistant/Phlebotomist
Mercy Health
05.2022 - 03.2023
- Assisting the nurses and doctors in drawing and collecting and Processing the specimens
Front Desk Agent
Embassy Suites by Hilton
05.2022 - 03.2023
- Responsible for checking guests in and out with a welcoming disposition, confirming group reservations and providing assistance as needed.
Behavioral Health Specialist
Cincinnati Children's Hospital
10.2021 - 03.2023
- The incumbent is responsible for assisting with patient care activities/tasks for psychiatric patients under the supervision of more senior-level nursing staff
- The incumbent will assist with maintaining a therapeutic and safe environment under the direction of the licensed staff.
Logistics Coordinator
Total Quality Logistics (TQL)
01.2022 - 05.2022
- Clients by actively researching and seeking out prospects via sales calls
- Act as the liaison between client, carrier, shipper, and receiver
- Develop solid relationships with clients by providing them with excellent customer service
- Manage the movement of the client's goods, ensuring that they are picked up, transported and delivered on time to the client's satisfaction.
Retail Sales Consultant (RSC)
AT&T
08.2020 - 01.2022
- Provided outstanding customer service and ensured guest satisfaction
- Drove sales through appealing visual displays.
Customer Service Associate
Conn's Home Plus
11.2017 - 06.2020
- Customer service, show product, do application.
Bar Manager
Lagniappe restaurant
09.2014 - 07.2017
- Im a bar manger/ server Responsibilities I'm responsible for making the liquor order and paying the vendor, taking down and also serving customer
- And also change the special board each week banquets server/ bar manager
Education
Master Of Arts - Organization Leadership
Bachelor's degree - Liberal studies
05.2024
Minor: Management
Skills
- Cash Handling
- Management
- Hospitality
- Customer Service
- Customer Care
- CSR
- Customer Support
- Hotel experience
- Retail sales
- Restaurant management
- Guest services
- Restaurant experience
- Sales
- Upselling
- Logistics
- Negotiation
- Pricing
- Bartending
- Microsoft Office
- Freight Experience
- Human resources
- Recruiting
- Administrative Experience
- Microsoft Excel
- Account Management
- Shipping & Receiving
- Microsoft Outlook
- Phlebotomy
- Venipuncture
- Hospital Experience
- Laboratory Experience
- Heavy lifting
- Patient Care
- Epic
- Dialysis
- Customer service
- Communication skills
- Home health
Certification
- Human Resources Management, 03/01/22, Present
- Certified Phlebotomist, 09/01/22, Present
- CPR Certification
- First Aid CPR AED, Present
- TCL trained
Personal Information
Willing To Relocate: Anywhere
Timeline
Patient Care Technician - Fresenius Medical Care
08.2023 - 05.2024
Patient Advocate - Fresenius Medical Care
05.2023 - Current
Behavior Specialist - UTHealth Houston
02.2023 - 08.2023
Lab Assistant/Phlebotomist - Mercy Health
05.2022 - 03.2023
Front Desk Agent - Embassy Suites by Hilton
05.2022 - 03.2023
Logistics Coordinator - Total Quality Logistics (TQL)
01.2022 - 05.2022
Behavioral Health Specialist - Cincinnati Children's Hospital
10.2021 - 03.2023
Retail Sales Consultant (RSC) - AT&T
08.2020 - 01.2022
Customer Service Associate - Conn's Home Plus
11.2017 - 06.2020
Bar Manager - Lagniappe restaurant
09.2014 - 07.2017
University of Maine At Presque Isle - Master Of Arts, Organization Leadership
University of Maine at Presque Isle - Bachelor's degree, Liberal studies
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