Narelyn Salcedo
Reading,PA
Summary
Driven student of Business Administration with background in mentoring, customer service, and administration. Process-oriented with a focus to exceed customer expectations. Seeking to parlay work and educational experience to the business aspects of legal administration and services.
Overview
7
7
years of professional experience
Work History
Patient Advocate
Elevate PFS
420 S 5th Ave
02.2023 - Current
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
Inventory Control Quality Assurance
Amazon
Hamburg, PA
12.2022 - Current
- Customer Service/Quality Assurance/Inventory Control
Receptionist
Blue Ocean Body Spa
Queens, NY
07.2020 - 10.2020
- Customer Service/Scheduling/Cash Handling
Receptionist
Yani Hair Styles
New York, NY
06.2017 - 01.2019
- Customer Service/Scheduling/Cash Handling/Payroll
Education
Specialized Associate's Degree in Business Administration -
Berks Technical Institute
Wyomissing, PA05.2024
High School Diploma Program: Pharmacy, Pharmacy Calculations, Pharmaceutical Compounding -
Union Square Academy for Health Sciences
New York, NY06.2021
Skills
- Bilingual English/Spanish
- Customer Service
- Inventory Control
- Cash Handling
- Quality Assurance
- Microsoft Word
- Microsoft Powerpoint
- Google Docs
- Google Slides
- Mentorship
- Organization
- Prioritization
- Attention to Detail
- Medicaid knowledge
- Application support
- Eligibility Determination
- Financial Counseling
- Multitasking and Organization
Awards
Pharmacy Participation Award, 01/01/20
Projects
Women Empowerment Group, Union Square Academy for Health Sciences, New York, NY iMentor, Volunteer Mentorship Program, New York, NY
Timeline
Patient Advocate
Elevate PFS
02.2023 - Current
Inventory Control Quality Assurance
Amazon
12.2022 - Current
Receptionist
Blue Ocean Body Spa
07.2020 - 10.2020
Receptionist
Yani Hair Styles
06.2017 - 01.2019
Specialized Associate's Degree in Business Administration -
Berks Technical Institute
High School Diploma Program: Pharmacy, Pharmacy Calculations, Pharmaceutical Compounding -
Union Square Academy for Health Sciences