Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jhon Beltres Hernandez

Reading,Pennsylvania

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Patient Advocate

Dermatology Partners
01.2022 - Current
  • Answered phone calls and answered questions from potential customers.
  • Used AdvancedMD to schedule appointments. (10 months)
  • Acted as first point of contact and set appointments for prospective clients.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Maintained patient records and updated electronic health systems to safeguard data.
  • Provided excellent customer service to patients and medical staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Trained and developed students' skills in word-processing, spreadsheet and database programs.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.

Customer Service Representative

The Loomis Company
10.2020 - 12.2022
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Identified, analyzed and researched systemic issues and made recommendations for resolution.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Handled customer service inquiries via telephone and through email.
  • Resolved billing inquiries and disputes in timely fashion.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Investigated insurance claims denials and appeals.
  • Built and maintained positive working relationships with patients and staff.
  • Balanced deposits and credit card payments each day.
  • Educated customers about billing, payment processing and support policies and procedures.

Call Center Agent

Momentum Solar
05.2020 - 09.2020
  • Utilized sales techniques to build customer interest and close sales.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Set up appointments with interested customers according to schedule availability.
  • Made average of [Number] outbound and inbound calls per day.

Education

High School Diploma -

Reading Senior High School
Reading, PA
06.2017

Skills

  • I can type 70 words per minute with 100% accuracy
  • Computer Savvy
  • Data Accuracy
  • Issue and complaint resolution
  • Speed and accuracy in all areas
  • detail-oriented
  • excellent verbal and written communication skills
  • Bilingual (Excellent Spanish and English verbal and written communication skills)
  • Excellent experience at fast paced positions

Accomplishments

    Made an outstanding performance during the week of April 3, 2023. Congratulated on making it to the Top 6 Agents in the Battle of the Agents competition. (Specifically the second agent. A very narrow victory.)

Certification

Certificate of Achievement in a Dermatology Healthcare Scheduling Environment.

Timeline

Patient Advocate

Dermatology Partners
01.2022 - Current

Customer Service Representative

The Loomis Company
10.2020 - 12.2022

Call Center Agent

Momentum Solar
05.2020 - 09.2020

High School Diploma -

Reading Senior High School

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Jhon Beltres Hernandez