Michael DeRobbio
Panama City
Summary
Enthusiastic, creative, and outgoing individual with an assiduous work ethic and passion to amplify community engagement, while cultivating a positive reputation. Exceptional interpersonal skills, and driven on customer relations, striving to achieve impactful outreach initiatives and promote brand awareness.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Advocate
AYR Cannabis Dispensary
10.2021 - Current
- Promote professionalism, compassion, and knowledgeable service when responding to patient questions and concerns
- Verify patient in OMMU
- Provide education on use of medical marijuana products
- Provide education and explanation of Florida's medical marijuana use registry
- Cash handling
- Check out patients
- Create new patient profiles
- Maintenance and achievement of sales goals
- Fulfillment of patient pickup orders
- Scheduling and execution of physician table days
- Point of contact between retail and marketing for Panama City store and other stores within our region
- Assist other stores with sourcing and execution of community outreach events and physician table days
- Acquire new physician contacts to promote brand awareness and increase patient traffic
- Build and maintain relationships with members of community, physician offices, and organizations for future outreach opportunities
- Organization and execution of events held in store
- Sourcing and execution of community outreach events to promote brand awareness and drive traffic to the store
- Ensure marketing materials and promotional deliverables are received prior to community outreach events and physician table days
Basic Machine Operator/Medical Assistant
Midway Medical Clinic II
06.2020 - 08.2021
- Perform Radiographs
- Work up patients for provider
- In house lab testing
- Venipuncture
- Assist provider in procedures done in house
- Chart preparation
- Drug screens and breath alcohol testing
- Occupational physicals
- Answer patient callbacks
- Knowledge of medications
- Scheduling of patients
- Covid Testing
Basic Machine Operator
PanCare of Florida Inc.
01.2020 - 06.2020
- Perform radiographs
- Perform venipuncture
- Checking in and out patients
- Cash handling
- Verifying insurance
- Scanning results into EMR
- Appropriate documentation in EMR
- Appointment scheduling
- Communication with physician regarding results
Head Medical Assistant
Cosmetic Vein and Laser Center
09.2016 - 12.2019
- Coordination and execution of events held in store
- Provide patient education on products and procedures being performed
- Secure sales of procedures and products sold in office
- Room setup and preparation for procedures
- Track and obtain patient medical records from alternative facilities
- Answer patient callbacks, questions, and concerns in a professional and timely manner
- Maintenance and stocking of exam rooms
- Mixing of all solutions used in office
- Assist clinician on all in-house procedures
- Perform and interpret ultrasounds of lower extremities
- Knowledge and operation of aesthetic laser devices used in office
- Tracking of inventory on medications and medical supplies used in office
- Build and maintain relationships with drug reps to secure special pricing, offers, and new products when ordering supplies
- Training of new hire employees
BMO/Medical Assistant
Beach Medical Express
01.2015 - 09.2016
- Perform x-rays and prepare for review
- Acquire and record patient vitals, allergies, and medical history
- Perform all in-house testing
- Administration of injections, immunizations, and treatments used in office
- Respond to patient callbacks and concerns in a timely and professional manner
- Conduct drug screens and breathe alcohol test
- Track inventory, order supplies, and stock examination rooms
- Assist with all in-house procedures
- Perform venipuncture
- Import patient medical history into EMR
Duck Boat Tour Ticket Sales
California Cycles
02.2015 - 10.2015
- Provide information and explanation of tours
- Secure payment by phone or in house
- Promotion of business and tours to local businesses and community members
- Create and assemble tour schedule accordingly to accommodate amount of customers attending
- Correlate with boat captain regarding any schedule changes, weather advisories, or cancellations that might affect tour
- Process returns
- Cleaning and preparation of tour boats
- Stocking and sales of retail merchandise in shop
X-Ray Technician
Access Medical Center
03.2013 - 02.2014
- Obtain radiographic images and report to clinician
- Assist with minor office procedures
- Perform in-house testing
- Handle patient referrals and scheduling of outpatient procedures
- Routine maintenance and stock of examination rooms
Home Retention Specialist
ACT Technologies
12.2008 - 12.2009
- Sort and interpret vital documents on computer needed to process retention request
- Provide compassion and comfort when responding to client calls despite circumstances
- Education and explanation of home retention process to clients
- Accurately document, notate, and log client calls in system for future review
- Follow up with clients on missing documentation and information needed to process retention request
Sales Associate
Holister Co
01.2005 - 01.2007
- Cash handling
- Unpacking inventory, tagging, and preparation for sale on floor
- Obtain and maintain sales quota
- Manage fitting rooms
- Process returns
- Greet customers upon entrance to store
- Folding, stocking, and preparation of sale items for display
Education
CERTIFICATION - Limited Radiology Technician
Horry Georgetown Technical College
Conway, SC01.2012
Skills
- Knowledge of and proficient in Florida's Office of Medical Marijuana Use
- Marijuana product information and usage
- Customer service and relations
- Social media
- Scheduling
- High volume medical office experience
- Event coordination and planning
- Outstanding interpersonal and communication skills
- Sales
- Technical and organized
- Retail
- Negotiation
- Public relations
- Community outreach
- Marketing
- Proficient in Microsoft Office Suite
- Problem solving skills
- Phone etiquette and professionalism
- Notation and documentation
- Patient care
- Team leadership
- Training
- Cash handling
- Medical Records and book keeping
- HIPAA compliance proficient
- Customer engagement and feedback
- Partnership development
- Multitasking
- Reliability
- Organizational skills
Certification
- Basic Machine Operators License 01/01/2018
- CPR Certification
Awards and Achievements
- AYR Cannabis Field Marketing Associate pilot program 9/8/24-12/13/24
- AYR Cannabis Top Sellers Club, 01/01/24, Top seller in company in 2023. Sales totaling $1,100,000.00
- AYR Cannabis Million Dollar Club, 01/01/23, 6th top seller of company in 2022 with sales totaling $1,084,596.00
Timeline
Patient Advocate
AYR Cannabis Dispensary
10.2021 - Current
Basic Machine Operator/Medical Assistant
Midway Medical Clinic II
06.2020 - 08.2021
Basic Machine Operator
PanCare of Florida Inc.
01.2020 - 06.2020
Head Medical Assistant
Cosmetic Vein and Laser Center
09.2016 - 12.2019
Duck Boat Tour Ticket Sales
California Cycles
02.2015 - 10.2015
BMO/Medical Assistant
Beach Medical Express
01.2015 - 09.2016
X-Ray Technician
Access Medical Center
03.2013 - 02.2014
Home Retention Specialist
ACT Technologies
12.2008 - 12.2009
Sales Associate
Holister Co
01.2005 - 01.2007
CERTIFICATION - Limited Radiology Technician
Horry Georgetown Technical College
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