TD Tracy Dorreme
Oakland Park
Summary
Dynamic and dedicated professional seeking a Patient Access position within a hospital environment, leveraging extensive experience in administration, customer service, and security management to ensure seamless patient care and operational efficiency.
Overview
21
21
years of professional experience
Work History
Patient Advocate
Elevate
Fort Lauderdale
04.2024 - Current
- Assisted uninsured patients by determining eligibility for federal, state, and county medical or disability assistance programs.
- Managed applications from submission through approval by gathering required documentation, coordinating with hospital staff and government agencies, maintaining accurate records, and providing ongoing support to ensure a smooth and timely process.
Senior Security Officer II & Administrative Assistant
Harrah's of Pompano Beach Casino
Pompano Beach, FL
07.2008 - 04.2024
- Successfully managed administrative duties, including file management, training coordination, and departmental oversight
- Acted as the primary responder to medical emergencies, ensuring prompt and effective intervention
- Prepared comprehensive reports on incidents and activities, maintaining meticulous documentation
- Demonstrated exceptional leadership by delegating responsibilities to a team of over 15 officers per shift, optimizing operational effectiveness.
Security Officer
American Guard
Fort Lauderdale
10.2006 - 04.2007
- Conducted routine patrols to ensure the safety and security of residents and visitors
- Provided attentive customer service by efficiently checking in patrons and visitors.
Assistant Attendant for Disabled
Superior Aircraft Services
Hollywood, FL
02.2005 - 05.2006
- Offered personalized assistance to disabled customers, including wheelchair support and attentive care
- Delivered superior customer service by addressing clients' medical needs and ensuring a comfortable experience.
Education
Associate of Science Degree - Allied Health- Medical Office Administration
City College Fort Lauderdale
Fort Lauderdale, FL06.2012
Associate of Science Degree - Allied Health- Medical Assisting
City College Fort Lauderdale
Fort Lauderdale, FL12.2011
Skills
- Advanced BLS / CPR certification including Medisoft
- Comprehensive knowledge of medical terminology and front office procedures
- Expertise in patient check-in/out and appointment scheduling/rescheduling
- Proficient in Epic EHR
- Proficient in medical software, Skilled in phlebotomy, vital sign assessment, and pharmacology
- Exceptional proficiency in data entry and customer service excellence
- Administrative Assistant
LANGUAGES
English - Native or Bilingual
Creole - Native or Bilingual
Timeline
Patient Advocate
Elevate
04.2024 - Current
Senior Security Officer II & Administrative Assistant
Harrah's of Pompano Beach Casino
07.2008 - 04.2024
Security Officer
American Guard
10.2006 - 04.2007
Assistant Attendant for Disabled
Superior Aircraft Services
02.2005 - 05.2006
Associate of Science Degree - Allied Health- Medical Assisting
City College Fort Lauderdale
Associate of Science Degree - Allied Health- Medical Office Administration
City College Fort Lauderdale
TRAINING
Inspirational Youth Rehabilitation Center, Davie, FL, 10/2011, Conducted vital sign assessments, urinalysis procedures, and drug testing, Managed medical chart filing and assisted therapists with patient paperwork