Angela N. Patterson
Arlington,TX
Summary
Results-driven technology and business professional with 10+ years of experience in credit analysis, project management, and data-driven decision-making within the financial services industry. Skilled in optimizing operations, fostering cross-functional collaboration, and ensuring regulatory compliance through technology. Expert at leading teams, driving strategic initiatives, and providing analytical support to enhance organizational efficiency.
Overview
26
26
years of professional experience
Work History
Credit Specialist II – Commercial Lending
GM Financial, Inc.
Arlington, TX
11.2023 - Current
- Conduct detailed audits of credit file processing, ensuring adherence to company standards and regulatory guidelines
- Train fleet department on advanced analytical methods for fleet credit evaluation
- Troubleshoot cross-departmental issues, enhancing operational efficiency and customer service delivery
- Foster collaboration across GM Financial departments, dealers, and vendors, ensuring seamless credit operations
Project and Support Analyst I, Originations
GM Financial, Inc.
Arlington, TX
06.2015 - 11.2023
- Researched and resolved complex Salesforce requests, driving effective business solutions
- Collaborated with cross-functional teams to gather requirements and implement application integration solutions
- Led interactions with vendors and internal stakeholders to identify and resolve origination system defects
- Provided detailed documentation and support to software development teams, ensuring alignment with business needs
Funding Specialist
GM Financial, Inc.
Arlington, TX
04.2013 - 06.2015
- Processed motor vehicle contracts in compliance with company, secondary market, and federal guidelines
- Acted as a key liaison between clients and GM Financial, addressing post-funding issues
- Consistently exceeded performance expectations, demonstrating a strong independent work ethic
Account Specialist
Bank of America
Ft. Worth, TX
11.2011 - 04.2013
- Company Overview: Mortgage Division
- Managed mortgage loan processing, ensuring compliance with federal and company standards
- Led efforts to resolve delinquent accounts and managed natural disaster modification processes
- Consistently met or exceeded job performance expectations
- Mortgage Division
Facilities Manager/Ops Coordinator
Woodhaven
Columbia, MO
06.2009 - 06.2011
- Company Overview: Residential Manager
- Managed operations of an adult in-house care program, ensuring resident safety and well-being
- Oversaw a $100,000 quarterly operations budget, achieving a 98% state regulation ranking
- Residential Manager
Facilities Manager/Ops Coordinator
CCRSI
Jefferson City, MO
08.2003 - 06.2009
- Optimized facility processes, addressing staffing and retention challenges
- Managed a $105,000 quarterly budget, leading age-appropriate activities for clients
Assistant Marketing Intern (Unpaid)
Missouri Dept. of Economic Development
Jefferson City, MO
12.1998 - 04.1999
Education
Certificate of Completion - B.S. Economics
Lincoln University
Jefferson City, MOCertificate of Completion - M.B.A.
Lincoln University
Jefferson City, MOSkills
- ServiceNow
- SQL
- CPW
- LOS
- PROVENIR
- CME
- Salesforce
- Excel/Google Sheets
- Data Analysis
- Project Management
- Business Intelligence
- Critical Thinking
- Regulatory Compliance
- Strategic Planning
- Leadership
- Communication
- Problem Solving
- Cross-functional Collaboration
Affiliations
- Lincoln University College of Business and Professional Studies, Dean’s List
- Who’s Who Among Students in American Universities & Colleges, 2000
Key Strengths
ServiceNow, SQL, CPW, LOS, PROVENIR, CME, Salesforce, Excel/Google Sheets, Data Analysis, Project Management, Business Intelligence, Critical Thinking, Regulatory Compliance, Strategic Planning, Leadership, Communication, Problem Solving, Cross-functional Collaboration
Timeline
Credit Specialist II – Commercial Lending
GM Financial, Inc.
11.2023 - Current
Project and Support Analyst I, Originations
GM Financial, Inc.
06.2015 - 11.2023
Funding Specialist
GM Financial, Inc.
04.2013 - 06.2015
Account Specialist
Bank of America
11.2011 - 04.2013
Facilities Manager/Ops Coordinator
Woodhaven
06.2009 - 06.2011
Facilities Manager/Ops Coordinator
CCRSI
08.2003 - 06.2009
Assistant Marketing Intern (Unpaid)
Missouri Dept. of Economic Development
12.1998 - 04.1999
Certificate of Completion - B.S. Economics
Lincoln University
Certificate of Completion - M.B.A.
Lincoln University
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