Nathan Jordan
Woodbridge,VA
Summary
A dedicated and results-driven IT professional with a strong focus on delivering reliable IT services. Highly skilled in network configuration, security management, and, most importantly, troubleshooting technical issues. Known for a proactive approach to problem-solving and the ability to remain calm under pressure, I excel in identifying root causes and implementing effective solutions. Identified by previous management as someone who can explain technical concepts to non-technical individuals.
Overview
5
5
years of professional experience
Work History
IT Support Specialist II
PCI Federal Services
Reston, VA
01.2024 - Current
- Provided user support to end-users working remotely and on-site.
- Handled escalated tickets from the help desk team.
- Performed software patching to enhance security, fix bugs, and improve system functionality.
- Created user accounts and configured settings in Active Directory.
- Created a much more organized AD environment for the IT department to maneuver, which increased overall organization.
- Specialized in assisting users with VPN issue troubleshooting.
- Collaborated with the Information Security team on various projects.
IT Operations Associate
US Foods
Manassas, VA
07.2019 - 12.2023
- Provided desktop support services to end-users in various locations.
- Worked on tickets via ConnectWise ticketing software.
- Maintained great customer service when assisting users.
- Set up network and local printers throughout various office locations.
- Imaged OS and software deployments on company laptops.
- Ensured compliance with company policies related to IT.
Education
Associate of Applied Science - Information Technology
Northern Virginia Community College
Annandale, VASecurity+, Network+
CompTIA
Microsoft 365 Certified Fundamentals (MS900)
Microsoft
Skills
- Technical Troubleshooting
- Communication
- Adaptability
- Threat Assessment
- Active Directory
- ConnectWise
- ServiceNow
- SentinelOne
- Windows
- Microsoft Office
Timeline
IT Support Specialist II
PCI Federal Services
01.2024 - Current
IT Operations Associate
US Foods
07.2019 - 12.2023
Associate of Applied Science - Information Technology
Northern Virginia Community College
Security+, Network+
CompTIA
Microsoft 365 Certified Fundamentals (MS900)
Microsoft
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