Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Nicholas Hastings

Fayetteville,AR

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Support Specialist II

Legacy National Bank
10.2021 - Current
  • Tier 1 & Tier 2 support for 180+ end users
  • Onboarding & offboarding of user accounts in a hybrid Microsoft 365 / Active Directory environment
  • Imaged and configured 300+ desktops & laptops
  • Resolved issues with Microsoft products, Fiserv Banking software, Adobe suite products, as well as hardware including PCs, printer, Peripherals
  • Regular maintenance of users, computers, distribution lists, and security groups in Active Directory
  • Developed and maintained an accurate IT asset inventory system, ensuring tracking of hardware and software across the organization to support compliance and lifecycle management.
  • Continuously created and updated technical documentation
  • Ensured excellent customer service by communicating clearly with non-technical users and following up on unresolved issues.
  • Set up PC mounts, monitor arms, and peripherals to improve workstation organization and usability.

Security Supervisor

Allied Universal
04.2021 - 10.2021
  • Scheduling supervisor at AR Children's hospital for an 18 person security team. Stepping up to the Supervisor role has taught me how to lead and manage a team. Strive for excellence and make supervisory decisions that best reflect the needs of my client and company.
  • Responsible for overseeing, submitting and tracking payroll using our proprietary Winteam system.
  • Deescalating hostile situations between hospital staff and patients to maintain a composed and professional work environment
  • Collaborated with management to develop security policies and procedures.
  • Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.

Security Officer (Full-time) / Dispatcher

Allied Universal
10.2018 - 04.2021
  • As a security officer my duty is to observe and report any activity that may warren suspicion. I patrol hospital grounds and make sure areas are tight and secure.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Answered phone calls and responded to customer emails.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Monitored CCTV cameras and alarm systems for security breaches.

Pressman Helper

PACKAGING SPECIALTIES
08.2017 - 08.2018
  • Looking at job orders and pre pressing accordingly
  • Using the mechanical pulley system to put different variety film rolls on the press
  • Using the Ink program on the press to accurately distribute the right amount of solution to equal out the viscosity for the different inks.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Analyzed daily density readings from each printer to detect potential quality issues.
  • Set up and operated printing press machines.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Prepared and operated offset printing press for maximum efficiency and production.

Education

Associate - General Studies with Emphasis in Buisness

NWACC
Bentonville, AR
12.2016

Skills

  • Software troubleshooting
  • VPN troubleshooting
  • Surveillance
  • Technical Support
  • SharePoint
  • Microsoft Outlook
  • Client services
  • Organizational skills
  • Computer hardware
  • Communication skills
  • Problem management
  • Application support
  • Enterprise software
  • Mobile devices
  • Microsoft Office
  • Remote access software
  • Time management
  • TCP/IP
  • VoIP
  • VMWare
  • Data entry
  • TCP
  • Active Directory
  • Help Desk
  • Security
  • Customer service
  • System administration
  • CCTV
  • DHCP
  • Supervising Experience
  • Computer networking
  • Hardware diagnostics
  • Software diagnosis
  • Windows 10
  • User support
  • Software installation
  • Ticket support system management
  • Hardware troubleshooting
  • Technical support
  • Remote support
  • LAN/WAN
  • User credential management

Certification

CompTIA A+, 01/01/25, 01/01/28


Working on CompTIA Network +

Personal Information

Willing To Relocate: Anywhere

Timeline

IT Support Specialist II

Legacy National Bank
10.2021 - Current

Security Supervisor

Allied Universal
04.2021 - 10.2021

Security Officer (Full-time) / Dispatcher

Allied Universal
10.2018 - 04.2021

Pressman Helper

PACKAGING SPECIALTIES
08.2017 - 08.2018

Associate - General Studies with Emphasis in Buisness

NWACC

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