Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patrick Youssef

Chicago,IL

Summary

IT professional with 10+ years experience, great leadership and technical skills. Vast experience in support, excellent communication skills and a team player. Extensive healthcare experience. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Support Specialist II

Intercom
04.2022 - Current
  • Manage user access, account provisioning and de-provisioning, on-boarding and off-boarding, and maintain complex stack of applications and their integrations contained within environment
  • Using Google Admin, Jamf, Okta, Intune, GitHub and Oomnitza daily to support IT operations.
  • Respond to 50+ support tickets daily, resolving issues in US, Dublin, London and Sydney locations.
  • Troubleshoot AV conferencing systems, resolve issues with hardware, software, and third-party tools including Google Meet and hardware such as TVs, projectors, speakers, microphones and cameras.
  • Create and update knowledge based documentation processes to support end-users, and internal documentation to support our day to day processes.
  • Provide support and training to new hires while managing work projects.

IT Specialist II

United Airlines
04.2021 - 04.2022
  • Support airline operations during software updates, coordinating between different departments, and updating the Director of Operations with potential impact if unsuccessful.
  • Handle high-pressure situations and communicate quickly and effectively.
  • Windows/O365 and airline proprietary software troubleshooting.

Desktop Support Technician

Acco Brands Corp
01.2020 - 04.2021
  • Supported 500+ users with Windows migration, entailed backing up and restoring data, training users on how to use new operating system.
  • Maintained sites both local and international and handled escalation requests for service desk questions and tickets.
  • Consulted via phone to understand user problems and ask questions to locate root causes.
  • Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.

Education

M.D. - Bachelors of Medicine And Surgery

Suez Canal University
Egypt
2010

Skills

  • Strong Mac and Windows support knowledge
  • Hardware and Software support and troubleshooting
  • Google Admin, Okta Admin, JAMF/MDM, Intune, Github, Oomnitza, Slack, Office 360, ServiceNow
  • AV support (Chromebox/Camera/Projector/Mic/Speakers)
  • Networking and printer support
  • Excellent verbal and written communication skills

Certification

  • US Medical Licensing Exam Step 1 and Step 2 Clinical Skills

Timeline

IT Support Specialist II

Intercom
04.2022 - Current

IT Specialist II

United Airlines
04.2021 - 04.2022

Desktop Support Technician

Acco Brands Corp
01.2020 - 04.2021

M.D. - Bachelors of Medicine And Surgery

Suez Canal University

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Patrick Youssef