Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rocio Gaines

Sahuarita,AZ

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Product Support Specialist II

Garmin Intl
10.2021 - Current
  • Use/apply troubleshooting and general relevant EE tools (ex
  • Power supplies, multimeters, oscilloscopes, spectrum analyzers, etc.)

Personal Trainer/Sales

Self Employed Contractor
08.2020 - Current
  • Sales, Marketing, Promote Referrals, Assist Clients to Meet Full Potential, Nutritional Planning, One on One Fitness Training

Account Executive

JD Mellberg Financial
03.2020 - 10.2020
  • Make outbound calls to prospects who requested more info and take inbound calls from digital, TV, and Radio commercials
  • Book appointments for Financial Advisors

Facility Secretary

ApexNetwork Physical Therapy
06.2018 - 08.2019
  • Process incoming referrals, Schedule patient evaluations, and ongoing treatment cycles, Handle daily schedule changes and adjustments for numerous therapists/therapist assistants

Administrative Assistant

Benson Unified School District
05.2018 - 05.2019
  • Serve Governing Board & Superintendent, Arrange/Prep for Board Meetings, Handle District Deposits, Process Tax Credits

Scheduling Coordinator

Benson Hospital Rehabilitation
02.2018 - 05.2018
  • Process incoming referrals, Schedule patient evaluations, and ongoing treatment cycles, Handle daily schedule changes and adjustments for seven therapists

Benefits Enrollment Specialist

SEABHS
11.2016 - 01.2018
  • Verify Benefits for insurance claims for numerous site locations, Schedule clients for numerous sites, Provide reminder phone calls

Product Support Specialist

Garmin International
03.2014 - 11.2016
  • Technical support (software updates, and downloads), Provide map installation training, Assist in product sales

Communication Specialist

Benson Police Department
10.2013 - 03.2015
  • Dispatched for Benson Police, Dispatched for Multiple Fire Stations, Dispatched City Utilities

Education

Bachelor of Science in Software Engineering -

Western Governors University
Murray, UT
07.2024

Diploma in Medical Insurance -

Brookline College
07.2013

High school diploma -

Benson High School
Benson, AZ
05.2012

Skills

  • Bilingual
  • JavaScript
  • Software Troubleshooting
  • Telephone Support
  • Remote Support
  • Network Troubleshooting
  • Hardware Troubleshooting
  • Security Protocols
  • User Acceptance Testing
  • Microsoft Office
  • Marketing
  • Quickbooks
  • EMR Systems
  • Office Management
  • HIPAA
  • Insurance Verification
  • Medical Records
  • Medical Terminology
  • Medical Billing
  • Medical Coding

Certification

  • Driver's License
  • CPR, AED, and Basic First Aid
  • Certified Personal Trainer
  • ISSA CPT

Timeline

Product Support Specialist II

Garmin Intl
10.2021 - Current

Personal Trainer/Sales

Self Employed Contractor
08.2020 - Current

Account Executive

JD Mellberg Financial
03.2020 - 10.2020

Facility Secretary

ApexNetwork Physical Therapy
06.2018 - 08.2019

Administrative Assistant

Benson Unified School District
05.2018 - 05.2019

Scheduling Coordinator

Benson Hospital Rehabilitation
02.2018 - 05.2018

Benefits Enrollment Specialist

SEABHS
11.2016 - 01.2018

Product Support Specialist

Garmin International
03.2014 - 11.2016

Communication Specialist

Benson Police Department
10.2013 - 03.2015

Bachelor of Science in Software Engineering -

Western Governors University

Diploma in Medical Insurance -

Brookline College

High school diploma -

Benson High School

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Rocio Gaines