JORDAN EARLS
Washington,DC
Summary
Passionate writer and editor of 10 years with published fiction and non-fiction, including academic, journalistic, and creative non-fiction, who has several years of experience putting writing, editing, and research skills to professional purposes. Brings a positive attitude in order to contribute to team success, further develop professional skills, and continuously learn.
Overview
12
12
years of professional experience
Work History
Product Support Specialist II
SmartSense
03.2023 - 10.2024
- Verbally conveyed technical information to customers in high volume call center, receiving 30-50 calls per day.
- Documented in detail every customer interaction for interdepartmental review, including by Engineering, Legal, and Human Resources.
- Analyzed customer documents to develop complete and accurate list of commonly asked questions and issues.
- Assisted writing and editing informational articles for customer review that were published on SmartSense's Help Desk website.
- Captured customer feedback and presented product enhancements based on personal expertise and evaluation of customer needs.
Campaign Manager
Leukemia & Lymphoma Society
01.2019 - 06.2020
- Recruited volunteers to a fundraising competition by synthesizing relevant information about the Leukemia & Lymphoma Society's (LLS) mission, achievements, ongoing research, patient programs, and financials.
- Drafted and published press releases that garnered multiple highlights for LLS in local news media.
- Taught volunteers persuasive, informational composition to aid them in drafting fundraising letters conveying the volunteer's personal mission and relevant information about LLS.
- Edited, printed, and mailed volunteer fundraising letters which contributed to a total of $471,000 raised over 7 weeks.
- Published weekly informational content on the LLS campaign website regarding the campaign, volunteer achievements, and updates about LLS research and approvals.
- Wrote and edited weekly campaign emails to volunteers, as well as weekly campaign email templates for volunteers to share with their networks.
File Clerk and Assistant
Law Office of Karl G. Anuta
09.2017 - 02.2018
- Examined, categorized, and sorted incoming documents for a personal injury and environmental attorney.
- Utilized both physical case records and information technology including circuit county court record systems to research information regarding defendants and witnesses in ongoing cases.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Sorted and classified documents into appropriate filing systems for increased traceability.
Field Manager
Oregon State Public Interest & Research Group (OSPIRG)
01.2016 - 09.2016
- Recruited, interviewed, and hired a team of twenty college students for a seasonal door-to-door canvassing program raising awareness about the danger of antibiotic abuse in big agriculture and the effects it has on human health. The team raised $850,000 between April and September 2016.
- Disseminated facts and statistics about antibiotic abuse and its impact on human health, checked and verified the students' knowledge and understanding of the issue, and trained students in formulating the information into a persuasive conversation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Student Reporter
PSU Vanguard
03.2013 - 02.2015
- Planned and conducted research and pitched long-form stories to promote investigative news topics about university issues.
- Deployed to off-campus locales to provide on-the-ground reporting of events including protests, cty commission hearings, and interviews.
- Published over three dozen stories, including two front page headlines.
Education
Social Science - Uni. Honors
Portland State University
Portland, OR12-2017
Skills
- Writing
- Editing
- Research
- Communication
- Proofreading
- Collaboration
Accomplishments
- Staged key media event honoring child cancer survivors.
- Raised over $2 million for cancer research.
- Wrote a college thesis on the history of colonization and women's movements in Egypt.
- Organized and testified for the successful passage of the Open and Accountable Elections Act through the Portland City Commission.
- Sold and published 15 pieces of short fiction and edited one anthology under the penname Evelyn Freeling.
Timeline
Product Support Specialist II
SmartSense
03.2023 - 10.2024
Campaign Manager
Leukemia & Lymphoma Society
01.2019 - 06.2020
File Clerk and Assistant
Law Office of Karl G. Anuta
09.2017 - 02.2018
Field Manager
Oregon State Public Interest & Research Group (OSPIRG)
01.2016 - 09.2016
Student Reporter
PSU Vanguard
03.2013 - 02.2015
Social Science - Uni. Honors
Portland State University