Angela Obeng Nyarko
Dayton,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong Work ethics,adaptability with exceptional interpersonal skills.
Overview
11
11
years of professional experience
Work History
Relationship Manager
Agricultural Development Bank, Ghana.
03.2019 - 10.2023
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and over 30 existing clients while providing high level of expertise.
- Complied with established internal controls and policies.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
Customer Service Officer
Agricultural Development Bank, Ghana
01.2017 - 03.2019
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped over 35 customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained high level of product knowledge to effectively assist customers with accurate information and recommendations.
Call Center Executive
Agricultural Development Bank, Ghana.
08.2014 - 12.2016
- Managed about 25 calls daily while maintaining professional demeanor and ensuring accurate information was relayed to customers.
- Excelled in handling escalated calls, effectively resolving complex issues while maintaining customer loyalty.
- Improved customer satisfaction by providing timely and efficient resolutions to inquiries.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Officer
Scancom Ghana Ltd.
06.2013 - 08.2013
- Promoted company brand and unique offerings through personalized customer service.
- Set up service appointments to handle advanced technical concerns at customer locations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Set up internet for customer devices ,register sim cards,set up mobile money accounts.
- Resolved customers data and sim card connection issues.
Marketing Intern
Erata Hotel,Ghana
06.2012 - 08.2012
- Participated brainstorming sessions with marketing team members to develop ideas for campaigns.
- Monitored online conversations related to brand and product mentions.
- Assisted personnel with day to day marketing tasks and coordinating activities.
Education
Bachelor of Arts - Human Resources Management
Valley View University, Ghana
Accra, Ghana08.2014
Skills
- Customer service
- Excellent Communication
- Attention to Detail
- Willing to Learn
- Computer skills
- Excellent team player
- Highly professional
Hobbies
Loves gardening,travelling and sightseeing.
Loves watching good movies.
Loves singing.
Timeline
Relationship Manager
Agricultural Development Bank, Ghana.
03.2019 - 10.2023
Customer Service Officer
Agricultural Development Bank, Ghana
01.2017 - 03.2019
Call Center Executive
Agricultural Development Bank, Ghana.
08.2014 - 12.2016
Customer Service Officer
Scancom Ghana Ltd.
06.2013 - 08.2013
Marketing Intern
Erata Hotel,Ghana
06.2012 - 08.2012
Bachelor of Arts - Human Resources Management
Valley View University, Ghana