ANGELA OCHOA
Sever/Server Trainer/Bartender
Phoenix,AZ
Summary
Adaptable Trainer with outstanding skills to assess applicants for training participation and mastery of materials presented. Dynamic and captivating personality to create purpose and add value to training mission. Maintained and promoted professional competence through continuing education and learning experiences.
Overview
10
10
years of professional experience
Work History
Certified Server Trainer
The Arrogant Butcher
11.2020 - Current
- Demonstrated skill detecting altered or false identifications prior to serving patrons.
- Presented training material with varied instructional methods to maintain attention of participants.
- Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
- Evaluated skills assessment and observations to review effectiveness of training material.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Bartender
BLISS REBAR
11.2018 - 10.2021
- started off as a barback helping and observing bartenders
- manager of the barbacks; doing inventory and writing checks
- I was then able to obtain my Title 4 Bartending Certificate and start training
- I was later given the ability to run my own shifts a few days a week which entails bartending, taking tables and food running for the entire restaurant.
Wing Certified Trainer and Server
BUFFALO WILD WINGS, 9404
11.2016 - 01.2019
- Observe guest for potential needs/wants before greeting to ensure a memorable tailored experience
- Create personal connections through genuine suggestions or common pleasures and flavor palates
- Exercise and train proper alcohol service, speed of service and money handling.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed job-specific competencies and performance standards.
Shift Lead/ Closing Shift Manager
PANDA EXPRESS
04.2015 - 05.2016
- Ensured exceptional client service and quality through product display and service
- Ensured workers preformed safe, efficient and accurate product in accordance with operating procedures and practices.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Hostess, Expo and Busser
THE OLD SPAGHETTI FACTORY, 3155
06.2014 - 02.2015
- Assessed customer needs, responded to questions and resolved front and back of house issues
- Operated cash register with proficiency
- Provided professional and courteous assistance during multiple 60+ guest banquet meetings
- Gladly worked overtime shifts during busy periods.
All Purpose Clerk
FRB's
11.2013 - 05.2014
- Developed highly empathetic client relationships
- Cross-trained and provided back-up for other employees when needed
- Worked as a team member performing cashier duties, product assistance and cleaning
- Assisted customers with store and product complaints
- Resolved product/policy issues and promoted new merchandise.
Education
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
Desert Edge High School
2016
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
West Wood High School
2015
Skills
- Result driven achiever/ Goal oriented
- Exceptional listener and communicator
- Eye for detail/Organized
- Adaptive and positive
- Critical thinker and broad-minded
- Excels at managing multiple priorities
- Patient and determined
- Flexible team player
- Guest Relations Management
- Employee Mentoring
- Item Promotion
- Conflict Resolution
- Best Practice Implementation
Affiliations
Detail-oriented with six years of customer interaction defined by the ability to rapidly understand new material, gain new skill sets and adapt efficiently. Seeking to gain more business experience and understanding of changing processes in order to move forward in my goal of becoming a professional business owner/marketer.
Timeline
Certified Server Trainer
The Arrogant Butcher
11.2020 - Current
Bartender
BLISS REBAR
11.2018 - 10.2021
Wing Certified Trainer and Server
BUFFALO WILD WINGS, 9404
11.2016 - 01.2019
Shift Lead/ Closing Shift Manager
PANDA EXPRESS
04.2015 - 05.2016
Hostess, Expo and Busser
THE OLD SPAGHETTI FACTORY, 3155
06.2014 - 02.2015
All Purpose Clerk
FRB's
11.2013 - 05.2014
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
Desert Edge High School
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
West Wood High School
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